Akintunde Ajao

• Facilitated stakeholder engagement through workshops, interviews, and surveys to gather
requirements and feedback.
• Analysed data and prepared reports to inform decision-making and drive operational efficiency.
• Analyse existing processes and procedures, recommending and implementing changes to optimize workflows, improve productivity, and drive continuous improvement.

Delivered a query management platform on time and within budget. Conducted requirements gathering sessions and managed the end-to-end project lifecycle, ensuring client satisfaction and timely deliverables.

Collaborated with project managers to develop project plans and provided operational support to cross-functional teams. Served as a primary point of contact for stakeholders, delivering timely updates and ensuring project alignment with strategic objectives.

Provided exceptional customer support, responding to inquiries and resolving concerns. Demonstrated strong communication skills and managed administrative issues effectively.

Spearheaded successful projects by managing timelines, resources, and budgets. Facilitated project status meetings and maintained meticulous documentation throughout the project lifecycle.

Managed the planning and execution of the annual Association Congress, improving event logistics and stakeholder communication. Produced detailed event documentation and managed a fundraising project.

Led the coordination of KYC and BVN projects, enhancing operational efficiency. Maintained high customer satisfaction levels and prepared regular status reports for stakeholders.

Supervised branch operations, ensuring smooth service delivery, compliance with guidelines, and timelines. Optimized inventory management, reducing discrepancies and improving efficiency. Monitored utilities and implemented an emergency plan to maintain operations and business continuity during system failures.