Princess Orumade
@princessorumade
Results-driven operations manager with expertise in client satisfaction.
What I'm looking for
I am a results-driven professional with a proven record of optimizing processes and enhancing client satisfaction through cross-functional collaboration and effective communication. With an MSc in Management with Project Management, I excel in collaborating with teams and stakeholders to ensure optimal client outcomes while maintaining confidentiality in fast-paced environments.
In my recent role as Operations Manager at REMENO, I drove significant business growth by leading sales and marketing efforts, resulting in a 40% increase in clientele. I streamlined daily branch operations and improved client satisfaction by acting as a key liaison between customers and management. My ability to enhance operational efficiency through cross-departmental collaboration has consistently led to the achievement of quarterly targets.
Previously, as a Social Media Coordinator at RNS Lagos, I created and curated over 50 social media posts monthly, boosting brand awareness and engagement by 30%. My strategic approach to content and data-driven insights has significantly increased follower interaction and platform traffic. I am passionate about leveraging my skills in relationship management and operational efficiency to drive success in future roles.
Experience
Work history, roles, and key accomplishments
Operations Manager
REMENO
Nov 2022 - Nov 2023 (1 year)
Led sales and marketing efforts, achieving a 40% increase in clientele and enhancing operational efficiency. Acted as a liaison between clients and management, improving service delivery and client satisfaction. Managed inventory and generated performance reports to track progress and identify opportunities.
Social Media Coordinator
RNS LAGOS
Dec 2020 - May 2022 (1 year 5 months)
Created and curated social media content, boosting brand awareness and engagement significantly. Utilized analytics to guide content strategies and collaborated with teams to maintain brand consistency. Enhanced customer experience through effective inventory management.
Education
Degrees, certifications, and relevant coursework
BPP University
Master of Science, Management
2023 - 2024
University of Lagos
Bachelor of Science, Mass Communication
2016 - 2020
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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