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Oreoluwa Adenegan

@oreoluwaadenegan

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Operations professional passionate about data and technology.

United Kingdom

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What I'm looking for

I am looking for a role that values innovation and teamwork, offering opportunities for growth and the chance to leverage my data skills.

I am an operations professional with a bachelor’s degree in business administration, specializing in Human Resource Management. My career is marked by a strong commitment to optimizing processes and driving operational efficiency. I have completed advanced training in data analytics, gaining hands-on experience with tools such as Excel, SQL, Power BI, and Python. My background in governance and cybersecurity further enhances my ability to leverage technology for efficient work processes.

In my current role as Head of Operations at Farrow & Gould Chartered Surveyors, I manage resources and ensure efficient project delivery while maintaining high levels of client satisfaction. My previous experience as a Technical Support Senior Assistant at Willis Towers Watson honed my skills in data analysis and stakeholder communication. I thrive in collaborative environments and am dedicated to fostering team motivation and delivering exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Senior Assistant - Pensions Systems Administration

Current

Willis Towers Watson

Jul 2022 - Present (2 years 10 months)

Administered pension systems, processing complex daily, weekly, and monthly interface data files within SLAs for clients. Performed complex data analysis and validations on bulk member data using Microsoft Excel and in-house pension administration systems.

System Administration Data Processing Data Analysis Microsoft Excel Technical Support Project Management Data Validation Reporting

Current

Head of Operations

Current

Farrow & Gould Chartered Surveyors

Jun 2024 - Present (11 months)

Managed resources, ensured efficient project delivery, streamlined processes, optimized workflows, and maintained high levels of client satisfaction. Developed and implemented operational strategies to support the firm’s goals and objectives.

Resource Management Project Delivery Workflow Optimization Data Management Team Leadership Regulatory Compliance Quality Assurance Reporting

Customer Support Representative

Intrum

Nov 2021 - Mar 2022 (4 months)

Operated as a collections advisor, assisting customers in financial difficulty while ensuring accurate record-keeping of calls. Communicated with internal and external stakeholders in a timely and efficient manner, adhering to regulatory requirements and the Data Protection Act.

Customer Support Collections Complaint Handling Empathy Customer Relationship Management Regulatory Compliance

Graduate Intern

Access Bank Ghana PLC

Jul 2017 - Aug 2017 (1 month)

Worked as part of the Resolution Department, overseeing customer complaints and enquiries. Assisted the personal banking group and HR department, collaborating closely with IT teams.

Customer Service Marketing Strategy Collaboration Internal Communications Customer Engagement Banking Operations Data Analysis Problem Solving

Head Of Operations

Jo Black & Co Ltd

Mar 2019 - Aug 2019 (5 months)

Directly supervised the Operations, Administrative, and Customer Service departments, providing high-level administrative support to senior executives. Managed staff, office operations, and contributed to corporate restructuring through cost reduction.

Operations Management Administrative Support Customer Service Budgeting Supply Chain Management Inventory Management Quality Control Project Management

Education

Degrees, certifications, and relevant coursework

Utiva

Program, Data Acceleration

Currently enrolled in the Utiva Data Accelerator Program. This ongoing program is enhancing skills in data acceleration.

Unknown University

Bachelor of Business Administration (Hons), Human Resource Management

Grade: 2:1 (Second Class Upper Hons)

Completed a Bachelor of Business Administration with a focus on Human Resource Management, achieving a Second Class Upper Honors (2:1). This program provided a strong foundation in business operations and human capital management.

Utiva

Fellowship, Data Analytics

Completed an advanced training in data analytics through the Utiva Data Science Fellowship. Gained hands-on experience using Excel, SQL, Power BI, and Python for data analysis.

Unknown Institution

Masterclass, GRC Cybersecurity Analysis

Completed The Definitive Governance, Risk and Compliance (GRC) Analyst Master Class. Acquired knowledge in governance and cybersecurity.

Landmark Networking

Certificate of Personal Development, Personal Development

Obtained a Certificate of Personal Development from the Landmark Networking Executive Training. This program focused on executive development and networking skills.