Desmond Agbale
@desmondagbale
Dedicated management professional with expertise in operations and administration.
What I'm looking for
I am a dedicated and seasoned management professional with extensive experience in Media, Operations, and Administration. Over the years, I have successfully revamped value chain processes and operational procedures across various sectors, including banking, hospitality, and media. My data-driven approach and focus on results have enabled me to drive growth through analytics while optimizing artificial intelligence and customer experience technology to achieve deliverables.
In my recent role as Operations/Admin Manager at Babcock University, I managed daily office operations, ensuring workflow efficiency and smooth operations. I supervised staff activities, facilitated communication between back-end operations and clients, and cultivated positive relationships with both clients and team members. My conviction is that a happy and well-motivated team is a winning team, and I have consistently implemented bonding initiatives to enhance team morale and communication.
Experience
Work history, roles, and key accomplishments
Operations/Admin Manager
Babcock University (Smol Efik Pots LTD)
Jan 2021 - Jan 2024 (3 years)
Managed daily office operations, ensuring smooth workflow and efficiency. Supervised staff activities and facilitated communication between back-end operations and clients, driving growth through analytics and optimizing customer experience technology.
Relief Teller/CCO
Access Bank PLC
Dec 2020 - Jan 2021 (1 month)
Provided exceptional customer service and resolved customer conflicts. Processed cash transactions and operated ATMs, ensuring a high level of client satisfaction.
Program Manager
Opay
May 2019 - Sep 2019 (4 months)
Streamlined operations through meticulous record-keeping and process improvement. Enhanced customer satisfaction by prioritizing service delivery and fostering a positive team environment.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor's Degree, Biochemistry
2010 - 2017
Bachelor's Degree in Biochemistry. Managed daily office operations, ensuring smooth workflow and efficiency. Supervised staff activities, providing guidance and support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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