LaToya Lennard

Handled user queries and issues, ensuring they were captured, validated, and triaged for further processing. Communicated various types of information to users through appropriate channels. Optimized processes through analysis, reviews, reporting, automation, and knowledge sharing.

Managed the intake of members and admission/discharge information post-notification. Collaborated with hospitals, clinics, facilities, and the clinical team to manage service requests. Processed incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles.

Assisted physicians with exams and medical procedures, preparing patients and rooms for examination. Managed administrative tasks within the dermatology department.

Served patients by greeting them, scheduling appointments, and maintaining records and accounts. Coordinated the daily administration for doctors, staff, and patients, including monitoring stock and supplies. Handled patient emergencies, verified medical insurances, and processed prescriptions, prior authorizations, and lab results.

Provided a wide variety of administrative and staff support services, including processing, recording, checking, and maintaining records, files, and invoices. Processed patient payment transactions and prepared general office correspondence. Coordinated calendars, meetings, events, and conference calls, and managed workflow of staff and clerical support activities.

Provided administrative support for comprehensive person-centered services to individuals with I/DD and their families. Performed data entry, uploaded patient files to the database, and assisted with audits. Organized patient files and managed office space housekeeping and supply inventory.

Completed an accredited program to become a Certified Medical Assistant. This program provided comprehensive training in medical assisting, preparing for various roles in healthcare settings.

Undertook studies towards a Bachelor of Science degree, gaining some college credits. The coursework provided foundational knowledge in various academic disciplines.