Desiree Jones

I’m a claims processor with experience supporting customers during high-stakes situations, including damage claims tied to Hurricane Ian. I handle accurate claim updates, coordinate with vendors, and communicate clearly with insureds through both inbound and outbound calls.

Before moving into claims work, I built strong customer service fundamentals in hospitality roles. As a hostess at Olive Garden, I monitored phones, booked reservations, seated guests, and managed large parties while maintaining smooth operations.

I also developed reliable, high-volume service skills as a Waffle House server, where I took orders, served meals, prepared food orders, and supported 20–30 tables daily. I’m comfortable with cash handling, food preparation, and frequent customer check-ins.

I bring a dependable work ethic, training experience, and safety awareness from my ServSafe Food Handler certification. I’m ready to apply my communication, time management, and attention to detail to roles that value responsiveness and quality support.