Tiffany Alger

Respond to written and telephone claims inquiries following desk procedures, ensuring timeliness, productivity, and quality while accurately documenting requests. Examine and process claims and non-medical appeals by verifying correct coding, identifying incorrectly processed claims for adjustments, and referring complex issues and suspected fraud to leads or appropriate departments.

Fulfilled online orders by locating, preparing, and packaging merchandise accurately for customer pickup. Coordinated product substitutions with customers as needed and assisted with loading purchased items into customers’ vehicles.

Provided hospital housekeeping support, including sanitizing high-touch surfaces and performing deep cleanings for discharged rooms and new patient admits. Removed soiled linens, managed trash changes, maintained cleanliness in patient care and staff areas, and stepped into a team lead role to help train and guide coworkers; also floated to other floors and supported nursing and hospital staff as

Stocked and replenished life-saving code carts and apparatuses, rotating stock and removing items with upcoming expiration dates. Scanned inventory on inpatient units using handheld devices, built and maintained isolation caddies and kits, and performed hospital equipment pickup, cleaning, and sanitation in line with Joint Commission and infection control standards.

Greeted customers, took orders, and input selections into the computer/POS system, assembling food orders for in-store and event needs. Followed recipes and food safety principles, maintained restaurant cleanliness, supported stocking, and maintained fast service during rush periods while assisting with closing duties.

Completed a fast-track Medical Assisting & Medical Administrative Assisting certificate at Eastern West Virginia Community and Technical College in 2021.

Earned a high school diploma at Hampshire Senior High School, with studies listed as 'Law Nursing.'