Open to opportunities

Desiree Jones

@desireejones

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Knowledge Manager & Graphic Designer, IT expertise and PMP certification

United States

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, with opportunities for growth.

I am a highly accomplished professional with over 24 years of experience as a Knowledge Manager, specializing in business process improvement and IT services. My expertise lies in crafting comprehensive training aids and documentation, ensuring efficient operations through meticulous management and technical analyses. I have a proven track record in leveraging cross-functional collaboration to achieve organizational objectives, enhancing operational efficiency, and driving successful change implementation.

Throughout my career, I have excelled in utilizing AI tools, Power BI, and SharePoint to optimize business operations and improve user experiences. My role as a Knowledge Manager at SMX, NAVAIR, has allowed me to oversee permissions management, document library creation, and data interpretation, facilitating better decision-making processes. I am dedicated to ensuring seamless knowledge transfer and have successfully implemented knowledge management practices that enhance organizational learning.

With a strong foundation in graphic design, I have crafted briefing templates and designed newsletters using Microsoft Publisher and Adobe Creative Suite. My commitment to continuous improvement is evident in my completion of Lean Six Sigma courses and my ability to streamline processes, ultimately driving efficiency and effectiveness in all my endeavors.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Manager

Current

SMX, NAVAIR

Sep 2023 - Present (1 year 10 months)

Performs management and technical analyses to ensure efficient operation of the SharePoint Online environment. Collect, complete, organize, and interpret data related to various projects.

SharePoint Online Data Analysis Project Tracking Documentation Knowledge Management IT Support Graphic Design Records Management Equipment Management AI Tools

Senior Consultant

Solution Foundry, Air National Guard Readiness Center

Jul 2020 - Dec 2023 (3 years 5 months)

Provided expert support for enterprise information systems supporting 1200+ users, optimizing and troubleshooting various IT systems and applications. Managed records and tools, completing monthly archives of onboarding documents routed through online workflows.

Customer Support Records Management Project Management SharePoint)IT Systems Workflow Automation

Senior Business Analyst

VMD Corp, CISA

May 2023 - Aug 2023 (3 months)

Analyzed five SharePoint Online environments, developed a migration plan and site creation strategy. Utilized AI and Power BI to translate and present data, creating demonstration sites as visualization tools.

SharePoint Online Migration Planning Data Visualization AI Power BI Jira Confluence Project Tracking Gap Analysis

Senior Knowledge Manager

District of Columbia Air National Guard

Dec 2016 - Jun 2020 (3 years 6 months)

Researched multiple FOIA requests, reviewed records for redaction and prepared release recommendations based on FOIA and Privacy Act exemptions. Conducted market research for technical solutions, developed SOWs and PWSs, and managed requirements packages.

FOIA Review Records Management Process Improvement Project Management Virtual Contracting Enterprise

Knowledge Manager

Air National Guard Readiness Center

Dec 2015 - Dec 2016 (1 year)

Authored SOP utilizing Microsoft Word that achieved 100% accountability of 300 personnel within 2hr period. Administered directorate level support staff programs including Privacy Act, Records, Publications, Personnel Evaluations and Human Resource actions.

Emergency management SOP Development Customer Support Records Management Human Resources

Information Technology Support Specialist

District of Columbia Air National Guard

Jul 2007 - Dec 2015 (8 years 5 months)

Administered support staff programs, authored SOPs and directed support staff personnel, ensuring compliance with by law programs. Directly managed IT equipment throughout its life cycle ensuring accurate tracking of assets totaling over $5 million in value.

Documentation Change Control IT Project Management SharePoint)Workflow Automation

Information Manager

United States Air Force

Jan 1997 - Dec 2007 (10 years 11 months)

Supported multiple commands as Information Manager, with duties including records management, FOIA request handling, and workgroup administration. Created training manuals and provided general customer support.

Records Management Workgroup Administration Graphic Design Customer Support

Education

Degrees, certifications, and relevant coursework

American InterContinental University

BFA, Visual Communications, Visual Communications

Completed a Bachelor of Fine Arts in Visual Communications. This program provided a strong foundation in design principles and visual communication strategies.

Community College of the Air Force

AAS, Information Management, Information Management

Earned an Associate of Applied Science in Information Management. This degree focused on the principles and practices of managing information systems and resources.