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Marcel Daigle

@marceldaigle

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Versatile Business Analyst and Project Manager with extensive experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a versatile Business Analyst and Project Manager with extensive experience across retail, manufacturing, software development, and process improvement. My proven track record includes leading cross-functional teams and implementing data-driven solutions that optimize planning and allocation systems. I have a strong expertise in Excel, SharePoint, system integration, and Agile methodologies, which has allowed me to deliver scalable solutions and identify root causes to improve efficiency and accuracy.

In my role as Production Manager at Old Castle APG, I led four production teams in a 24/7 operation, built advanced Excel and Access tools for planning and reporting, and maintained an impressive safety record. My experience as a Client Account Manager at MPX involved managing custom mailing and digital campaigns for multiple clients while ensuring compliance and quality standards. I have also successfully managed SharePoint implementations and automated workflows at L.L. Bean, showcasing my ability to enhance operational efficiency through technology.

Experience

Work history, roles, and key accomplishments

Production Manager

Old Castle APG

Aug 2020 - Jul 2025 (4 years 11 months)

• Led 4 production teams (24/7 operation) for a major manufacturer of composite decking
• Built advanced Excel and Access tools for planning, reporting, and scheduling runs
• Acted as de facto IT liaison; managed plant IT room and resolved system/user support issues
• Maintained over 1,000 days without a recordable injury through process and safety oversight

Production Management Excel Access Safety Oversight

Client Account Manager

MPX

Jan 2019 - Aug 2020 (1 year 7 months)

• Managed custom mailing and digital campaigns for up to 43 clients simultaneously
• Customized Excel auditing tool to improve efficiency of QA and compliance reporting
• Ensured all output met strict deadlines, quality standards, and regulatory compliance

Account Management Excel QA Compliance Reporting Client Relations

Postal Support Employee

United States Postal Service

Jul 2019 - Dec 2019 (5 months)

• Provided accurate and efficient customer service for mail and retail transactions
• Gained foundational insight into logistics, sorting systems, and retail workflows

Customer Service Logistics

Project Manager

L.L. Bean

Jan 2017 - Dec 2017 (11 months)

• Managed over 60 concurrent SharePoint Online implementations across departments
• Automated workflows using Microsoft Project Online and Excel-based dashboards
• Collaborated with internal stakeholders to prioritize and improve incoming requests
• Created real-time status reports and resource tracking systems

Project Management SharePoint Online Microsoft Project Excel Dashboard Workflow Automation

Customer Service Representative

L.L. Bean

Sep 2016 - Dec 2016 (3 months)

• Delivered product knowledge and support via inbound calls; earned multiple service recognitions

Customer Service Product Knowledge Inbound Customer Support Problem Solving

Branch Manager

Care and Comfort

Jul 2013 - Sep 2015 (2 years 2 months)

• Managed daily operations for mental health/home health agency with 70+ staff
• Implemented workflow improvements to enhance service delivery and documentation

Branch Management Operations Management Service Delivery Documentation

Director of Development Operations

CCH Small Firm Services

Apr 2000 - Jun 2013 (13 years 2 months)

• Managed 4 development teams (20+ staff); led multiple cross-department initiatives
• Developed project plans, business requirements, and risk mitigation strategies
• Oversaw system improvement projects, Agile delivery cycles, and stakeholder alignment
• Directed software lifecycle from concept to deployment for tax compliance systems

Project Management Agile Methodologies Software Development Lifecycle Risk Mitigation

Education

Degrees, certifications, and relevant coursework

Northern Maine Community College

Associate Degree, Computer Information Systems

Completed an Associate Degree in Computer Information Systems. Gained foundational knowledge in computer systems, software, and information technology principles.