Vanessa Reyes

I’m dedicated and customer-focused, with experience handling high-volume inbound and outbound calls and managing customer communications across calls, emails, texts, and voicemails. I deliver timely, solution-focused support while maintaining accurate records and building positive client relationships.

In my current role, I handle approximately 100 outbound calls and 60–70 inbound calls daily, schedule an average of 20 customer appointments per day, and dispatch technicians to job sites while staying in communication between customers and field teams. I respond to customer texts, emails, voicemails, and missed calls within 3–5 minutes to keep service moving smoothly.

Previously, I managed front desk operations by greeting customers, scheduling appointments, coordinating daily calendars, and maintaining accurate customer profiles within company systems. I also supported timeshare exit customers by handling 100+ outbound calls daily, explaining services, scheduling consultations, and documenting interactions to meet call and scheduling goals.