Open to opportunities

Derrick Dawson

@derrickdawson

I improve healthcare and logistics workflows through project coordination, root-cause analysis, and stakeholder-led process improvements.

United States

Message

What I'm looking for

I'm looking to lead and coordinate operational improvement initiatives where I can optimize workflows, solve root causes, train teams, and improve quality, turnaround time, and client or patient experiences.

At Cardinal Health, I manage approximately 452 patient cases monthly, coordinate with patients, providers, clinical teams, and internal partners, and maintain a 95% call quality score in a high-volume healthcare environment.

Previously at XPO Logistics, I investigated lost-shipment issues across three systems and helped save more than $2.5 million in potential costs. I partnered with vice presidents and executive leadership to develop an SOP adopted by Billing, Sourcing, Claims, and customer-service teams.

I bring a practical leadership mindset to workflow optimization, training, documentation, compliance, and cross-functional issue resolution. I focus on improving turnaround time, quality, and the client and patient experience.

Experience

Work history, roles, and key accomplishments

Lead Individualized Care Coordinator

Cardinal Health

Oct 2024 - Mar 2026 (1 year 5 months)

Managed approximately 452 cases monthly and handled 100+ inbound and outbound calls weekly while maintaining a 95% call quality score. Trained new team members, updated training curriculum, and coordinated with interdisciplinary teams to resolve issues and support timely service delivery.