Open to opportunities

Derrick Charles

@derrickcharles

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Dedicated IT Manager with a focus on enhancing IT operations.

Kenya

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What I'm looking for

I am looking for a technology-focused organization that values innovation and offers opportunities for growth.

I am a dedicated IT Manager with over three years of experience in overseeing and enhancing IT operations within dynamic organizations. My proven track record in project management, systems administration, and team leadership has equipped me with the skills to align technology initiatives with business goals effectively. I excel in managing cross-functional teams, troubleshooting complex technical issues, and implementing innovative solutions that improve efficiency and productivity.

In my previous role as a Cyber Attendant, I provided exceptional technical support and user assistance in digital environments. I am proficient in managing cybersecurity protocols and ensuring compliance with safety practices. My strong problem-solving abilities and passion for technology drive my commitment to enhancing user experiences in the digital realm. I am eager to leverage my technical expertise and leadership skills to drive IT excellence in a forward-thinking company.

Experience

Work history, roles, and key accomplishments

IT Manager

Hemoboentlts

Jan 2024 - Dec 2024 (11 months)

Dedicated IT Manager with over 3 years of experience in overseeing and enhancing IT operations. Proven track record in project management, systems administration, and team leadership, focusing on aligning technology initiatives with business goals.

Project Management Systems Administration Team Leadership Budget Management Vendor Relations Troubleshooting Technical Support Cybersecurity Communication

Cyber Attendant

Mount Kenya University

Jan 2023 - Jan 2024 (1 year)

Dedicated Cyber Attendant with experience in providing exceptional technical support and user assistance. Proficient in managing cybersecurity protocols and troubleshooting software and hardware issues.

Technical Support Cybersecurity Troubleshooting Communication Compliance Problem Solving Data Analysis User Education

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Degree in Information Technology, Information Technology

2022 - 2024

Dedicated IT Manager with over 3 years of experience in overseeing and enhancing IT operations in a dynamic organization. Proven track record in project management, systems administration, and team leadership, with a strong focus on aligning technology initiatives with business goals.

Mount Kenya University

Diploma in Information Technology, Information Technology

2021 - 2023

Dedicated and detail-oriented Cyber Attendant with experience in providing exceptional technical support and user assistance in digital environments. Proficient in managing cybersecurity protocols, troubleshooting software and hardware issues, and ensuring user compliance with safety practices.