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Derick Ruiz

@derickruiz

Customer-focused operations professional skilled in service, scheduling, and small-business management.

United States
Message

What I'm looking for

I am looking for a customer-focused operations role where I can use scheduling, CRM, bilingual communication, and process-improvement skills to support team goals and grow professionally.

I am a dedicated customer-service and operations professional with hands-on experience in scheduling, inventory control, and client relations. I consistently meet performance targets while improving processes to maximize revenue and efficiency.

I have run a small event-services business, handling marketing, logistics, equipment setup and client relations, which generated repeat business through reliable delivery and strong customer satisfaction.

In healthcare roles I managed patient scheduling, follow-up, medication reconciliation, and insurance coordination, developing strong attention to detail and compliance management skills.

I bring bilingual communication (English/Spanish), CRM experience, and a practical track record in delivery, supervision, and materials management. I seek roles where I can apply operational strengths and customer-centric leadership to support team goals.

Experience

Work history, roles, and key accomplishments

NS
Current

Sales Representative

New Vision Staffing

Jun 2025 - Present (4 months)

Handled customer inquiries and resolved issues via calls and direct interactions, utilized CRM to track interactions and sales metrics, and achieved high customer satisfaction through efficient scheduling and follow-up.

DoorDash logoDO

Delivery Driver

Mar 2021 - Dec 2024 (3 years 9 months)

Delivered food and goods promptly across high-demand areas, managed multiple deliveries efficiently, and maintained positive relationships with restaurants and customers to ensure satisfaction.

PC

Medical Assistant

Prospice Medical Center

Jan 2021 - Jan 2023 (2 years)

Recorded patient information, managed scheduling and follow-up appointments, administered and collected urine specimens, and maintained accurate patient records and filing.

RC

Med Technician/Supervisor

Retirement Center

Dec 2019 - Jan 2021 (1 year 1 month)

Administered medications, supervised caregivers, reported resident status to families and physicians, and managed emergency communications to ensure resident safety and care quality.

Education

Degrees, certifications, and relevant coursework

PC

Prospice Medical Center

Medical Assistant, Medical Assisting

2021 - 2023

Worked as a Medical Assistant at Prospice Medical Center, performing patient intake, specimen collection, and scheduling support.

UEI College logoUC

UEI College

Diploma, Medical Assisting

Completed a diploma program at UEI College with coursework relevant to medical assisting and allied health.

LS

Linden High School

High School Diploma, Secondary Education

Graduated from Linden High School with a high school diploma.

Tech stack

Software and tools used professionally

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Derick Ruiz - Sales Representative - New Vision Staffing | Himalayas