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De'Onna Leyva

@deonnaleyva

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Operations professional and press operator improving quality, safety, and throughput in fast-paced teams.

United States

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What I'm looking for

I’m looking to leverage my operations, quality, and customer support experience in a dynamic organization. I want to contribute immediately, keep growing professionally, and be part of a team that values safety, organization, and continuous improvement.

I’m a driven operations professional with a track record of managing multiple priorities, maintaining safety, and delivering high-quality work in fast-paced environments. I bring strong communication, problem-solving, and organizational skills to every shift.

Most recently, I worked as a Press Operator at TOPRE AMERICA, where I ran automatic, transfer, and tandem line presses at specified rates. I completed first piece approval, performed required quality checks and on-time documentation, handled preventative maintenance, and supported continuous improvement and problem-solving activities.

Before that, I served as a USPS Clerk / Supervisor, operating and monitoring mail sortation workflows using established safe work methods. I loaded and started automated equipment, cleared jams, ran machine reports, prepared work areas with needed materials, supported forklift and logistics tasks, and ensured timely delivery.

Earlier in my career, I worked as a Background Investigator for the Seminole Tribe of Florida and supported licensing requirements through data entry, spreadsheet creation and maintenance, file organization, and employment/reference verification. I also built a strong customer-service foundation in call center and retail roles, including VIP reservations, upsell/cross-sell opportunities, and maintaining a consistently positive customer experience.

Experience

Work history, roles, and key accomplishments

Press Operator

Topre America Corporation

Apr 2024 - Jul 2025 (1 year 3 months)

Operated automatic, transfer, and tandem line presses, completing first-piece approvals, quality checks, and production documentation while following safety procedures. Performed assigned preventative maintenance, maintained cleanliness, and participated in problem-solving and continuous improvement activities.

First Piece Approval Coil And Blank Loading Safety Compliance Production Documentation Problem Solving Housekeeping

USPS Clerk / Supervisor

USPS

Jun 2022 - Apr 2024 (1 year 10 months)

Sorted incoming and outgoing mail using established sort programs and automated equipment, monitoring flow, clearing jams, and running machine reports to meet dispatch schedules. Operated forklifts and handled mail staging tasks, including labels/trays preparation and records; also supported public-window and supervisor-directed duties.

Sorting Mail Equipment Operation Sort Plan Monitoring Jam Clearing Machine Reports Mail Staging Record keeping Labels And Trays Preparation

Background Investigator

Seminole Tribe of Florida

Feb 2017 - Apr 2022 (5 years 2 months)

Conducted casino background investigations by applying NIGC and tribal gaming code license requirements and preparing submissions. Performed data entry, spreadsheet maintenance, file organization, employment/reference verification, and telephonic checks to support licensing decisions.

Background Investigation Data Entry File Organization Reference checks

Call Center Representative

Seminole Tribe of Florida

Jul 2016 - Feb 2017 (7 months)

Handled inbound telephone calls and email inquiries, confirming VIP hotel, dining, event, and entertainment reservations using management-defined methods and language. Identified upsell/cross-sell opportunities, escalated complex issues to team leaders, and worked with quality coaches to improve performance.

Inbound Calls Customer Service Upselling Escalation Management Customer Satisfaction

Sales Associate

Seminole Tribe of Florida

Jun 2016 - Feb 2017 (8 months)

Operated the trading post cash register, collecting payments, providing change, and issuing receipts while stocking and unpacking inventory. Maintained cleanliness by sanitizing counters, windows, and bathrooms and followed safety precautions during gas spills or bad weather.

Cash Handling Inventory Stocking And Unpacking Counter Window Maintenance

Players Club Representative

Seminole Tribe of Florida

Jul 2015 - Jul 2016 (1 year)

Promoted the Players Club by guiding customers through the membership process and explaining program benefits. Provided smooth, courteous service while supporting casino hosts and shift managers and maintaining knowledge of property events and licensing requirements.

Memberships Customer Service Customer Relationship Management Team Support Customer Onboarding