Vincent Zach Bugge

As a Warehouse Associate/Office Technician, assembled shipping pallets for gas-line crews and supported call-center customer service by opening/closing accounts, pursuing debt collections, and locating/posting payments to the correct accounts. Completed gas clerk permit requests and payroll/job-spec data entry for line and outage work.

Processed insurance authorizations for pain management procedures by submitting, confirming, canceling, and modifying requests across insurance carriers. Also submitted medication authorizations for Worker’s Compensation.

Picked, built, and loaded grocery items using a sticker-pick system for River Valley Foods and related grocery retailers. Completed end-of-shift warehouse pickup and order staging.

Provided phone-based customer care for benefits and eligibility questions and assisted with claims and general inquiries. Supported members through customer service and information verification workflows.

Built pallets and loaded Pepsi beverage orders using a voice-pick system, including pick, stack, wrap, and label steps for shipments. Completed end-of-shift cleaning and operated with pallet rider and forklift certification.

Sorted mail and packages using manual and machine sorting methods. Ensured accurate processing of mail items and completed shift-based sorting tasks.

Handled vending stock replenishment and supported store sales with customer service throughout a VA hospital setting. Managed cash handling for transactions and daily operations.

Provided guest services in a full-service restaurant environment while handling POS transactions and food and beverage service. Supported order/guest requests and assisted with front-of-house operations.

Managed hotel front desk operations including reservations and check-in/check-out for guests. Handled phone inquiries, payments, guest-service adjustments, training, and package coordination.

Answered incoming calls, transferred calls, and placed outgoing calls to support customer questions about products and warranties. Verified warranty coverage, entered claims, and tagged items requiring repair.

Supported boutique retail sales including inventory/stock management, floor sales, and cash handling with register balancing. Captured guest moments, performed image editing and printing, and upsold photo packages.

Sold memberships by running tours and breaking down membership options and fees. Handled cash transactions for memberships and add-ons, maintained member records via data entry, and supported weekly business finance closeout.

Provided front-desk customer service including store returns, lottery machine operation, phone reception with voicemail/paging, and bottle-deposit handling. Supported checkout and payroll cash/check processing (up to $1,000 per check) and performed end-of-shift cash balancing.

Provided food and beverage guest services in costume as a vendor, greeting guests and assisting with directions and photo requests. Supported concession inventory counts and managed cash handling for quick-service items while accommodating guests with diverse needs.

Completed some college coursework focused on photography, humanities, and video production skills and certifications at Onondaga Community College.

Completed K-12 education and graduated with a Regents Diploma from Living Word Academy in Syracuse, New York.