Mike Pena

Assist customers with insurance product options and provide customer-focused sales support. Explain coverage options, answer questions, and help customers complete applications.

Managed daily office operations including calls, emails, and order coordination. Invoiced customers, processed payments, and maintained accurate financial records.

Managed inventory and distribution across 8 production lines. Coordinated shipments and ensured accurate inventory tracking.

Oversaw office operations, scheduling, and customer service. Managed embroidery workflow and job tracking.

Processed inbound shipments and updated inventory systems. Used Excel for tracking and reporting.

Transported clients safely to appointments. Performed daily vehicle inspections and upkeep.

Maintained safety and responded to incidents in hospital environment.

Supervised and scheduled 40+ employees. Reduced overtime costs through scheduling improvements.

Supervised facility operations and staff coordination.

Managed production tracking and inventory reporting. Operated sit-down forklift.

Completed high school education at Johnny Economedes High School.