Isaac Williams

I am a dedicated Customer Service and IT Support professional with a strong background in fraud investigation, technical troubleshooting, and customer assistance across various industries. My experience has equipped me with the skills necessary to resolve complex issues, manage service desk functions, and ensure exceptional customer satisfaction. I am passionate about leveraging technology, including SharePoint and CRM platforms, to enhance customer interactions and operational efficiency.

Currently, I work as a Fraud Investigator with the U.S. State Department, where I analyze and investigate fraudulent passport applications, ensuring compliance with authentication standards. I collaborate with federal and international agencies to track and prevent fraud, utilizing tools such as Microsoft SharePoint and various document verification systems. My previous roles in customer service have honed my ability to provide support through multiple channels, ensuring that customer needs are met promptly and effectively.