Open to opportunities

Dennis User

@dennisuser10

Message

IT Assistant and web developer blending database support with frontend and backend development.

Kenya

Message

What I'm looking for

I’m looking for a role where I can support IT systems reliably, handle database and security tasks, and contribute to web development or technical content—learning fast, meeting deadlines, and following company policies with a hands-on, problem-solving mindset.

I’m an IT Assistant and admin support professional in Nairobi with hands-on experience maintaining IT systems, enforcing security, and managing database integrity and access rights. I thrive coordinating technical support during events, resolving client-reported issues, and keeping hardware and inventory records accurate.

I also build with web technologies from my Certificate in Software Development—HTML, CSS, JavaScript, SQL, Django/Flask, and Angular—and I enjoy debugging, REST integrations, and technical writing. Whether I’m supporting Windows and networking, or creating content with SEO-friendly research, I bring a positive learning attitude and clear communication.

Experience

Work history, roles, and key accomplishments

Current

IT Assistant & Admin Support

Current

Nyim Internet Café

Jul 2023 - Present (2 years 11 months)

Coordinated equipment maintenance during events and provided technical support to business operations. Managed database management systems for data integrity and security, maintained inventory records, enforced client access security, and reported technical issues to the manager.

Technical Support DataBase Systems Hardware Maintenance Inventory Management Systems Monitoring Troubleshooting Technical Reporting

IT Support & Admin Support

Hi-Tech Internet Café

Oct 2022 - Jul 2023 (9 months)

Built, repaired, and upgraded personal computers while performing preventive maintenance and troubleshooting. Managed Windows operating systems, configured devices for internet and cloud connectivity, and implemented basic host, data, and network security.

Windows Administration Troubleshooting

Technical Writer & Dev Content

Commudle Ltd.

Sep 2022 - Apr 2023 (7 months)

Researched industry topics and produced well-structured drafts, articles, and blog posts for publication. Coordinated with marketing and design teams, applied SEO guidelines with keyword research, and proposed new content topics based on customer needs.

Technical Writing Content Creation SEO Keyword Research Research Content Strategy Cross Functional Collaboration

Content Moderator

Samaource

Jun 2018 - Dec 2021 (3 years 6 months)

Processed data through tagging and capturing using standard procedures, and returned incomplete documents for correction. Maintained quality thresholds, followed data work requirements, and contributed to team outcomes as assigned.

Data Tagging Data Entry Quality Assurance Data Validation Documentation Attention To Detail Team Collaboration

Education

Degrees, certifications, and relevant coursework

Moringa School

Certificate in Software Development, Software Development

Completed a Certificate in Software Development in Nairobi, Kenya. Covered web and backend development including frontend (HTML, CSS, JavaScript, Angular) and backend (Flask, Django) plus SQL and REST integrations.

Cisco Networking Academy

Certificate in Information Technology, Information Technology

Completed a Certificate in Information Technology in Nairobi, Kenya. Trained in technical equipment maintenance, database management, troubleshooting and technical support, and security procedures.