Dennis Mulwa
@dennismulwa1
I keep multi-location IT infrastructure, Sage ERP, databases, and networks reliable and secure.
KenyaWhat I'm looking for
At Kawa Garments Limited, I provide first-line and remote support across branches, resolve Sage ERP issues, manage Active Directory access, and maintain SQL Server databases. I improved uptime through scheduled maintenance, ISP migration, bandwidth controls, backups, patching, and network troubleshooting.
As a consultant at Capricorn Softwares, I lead Sage ERP implementations, configure workflows, administer databases, and train end users. I also bring operational data, inventory reconciliation, reporting, and bookkeeping experience from Kawa Garments Limited and Twiga Foods.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Kawa Garments Limited
Nov 2024 - Present (1 year 10 months)
Provide first-line and remote technical support across branch locations, handling ITSM incident tickets and resolving Sage ERP issues. Manage system maintenance, network transitions, Active Directory, and SQL Server databases.
Systems & Database Administrator
Capricorn Softwares
Jan 2023 - Present (3 years 8 months)
Lead Sage ERP system implementations, module configurations, and workflow setup for client operations. Administer database environments, ensure structural integrity, and provide technical end-user training and tier-2 support.
Accounts Clerk
Kawa Garments Limited
Apr 2024 - Oct 2024 (6 months)
Executed daily financial data entry, inventory reconciliations, and bookkeeping operations. Generated management reports using Excel and business accounting data.
Data Assistant
Twiga Foods
Sep 2020 - Jan 2023 (2 years 4 months)
Conducted warehouse inventory reconciliation, dispatch logs tracking, and routine operational IT support.
Education
Degrees, certifications, and relevant coursework
Katoloni Secondary School
Kenya Certificate of Secondary Education (KCSE), General Education
2014 - 2017
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
Coursera
Google IT Support Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate, covering IT support fundamentals and best practices.
Microsoft
Microsoft SQL Server Database Administration Certification Course, Database Administration
Completed the Microsoft SQL Server Database Administration Certification Course, focusing on database management and administration.
CompTIA
CompTIA IT Fundamentals (ITF+), Information Technology
Earned the CompTIA IT Fundamentals (ITF+) certification, validating foundational IT knowledge and skills.
Sage
Sage 200/Sage Evolution ERP Certification, Enterprise Resource Planning
Earned the Sage 200/Sage Evolution ERP Certification, demonstrating proficiency in ERP system implementation and management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Website
dmtechnologies.co.keSalary expectations
Social media
Skills
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