Elvis Owuor Okeno

Administer SAP Business One and Retail Ones ERP systems, manage user access control, and deliver IT support across 9 branches. Perform Windows Server updates, data backups, and security checks.

Managed ERP systems, network infrastructure, and end-user computing environments. Reduced network downtime through proactive monitoring and improved data protection by optimizing backup procedures.

Managed ERP systems and IT infrastructure across nine branches, ensuring system availability and data integrity. Implemented structured backup procedures and introduced Slack and an advanced IP phone system.

Installed, configured, and supported ERP client software and business applications for customers. Performed network cabling, system upgrades, and hardware installation.

Monitored and analysed print and electronic media advertisements for corporate clients. Prepared accurate reports and insights to support client decision-making.

Set up workstations and installed operating systems for office staff. Maintained office IT systems and equipment to support daily operations.

Installed, configured, and troubleshot computer hardware and software systems for staff. Provided first-line technical support and IT helpdesk assistance.

Managed client portfolios and maintained accurate financial and operational records. Trained and mentored interns on operational procedures.

Pursued a Diploma in Information Technology, gaining foundational knowledge in IT systems and applications.

Completed a Certificate in Computer Packages, covering essential computer skills and applications.

Attained the Kenya Certificate of Secondary Education (KCSE), completing secondary education.