Open to opportunities

Amanda Newman

@amandanewman1

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Customer success leader with 10+ years helping founders adopt systems, retain customers, and drive program growth.

United States

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What I'm looking for

I seek a role where I can own client success and onboarding for founders or SMBs, drive adoption and retention, collaborate cross-functionally, and contribute to measurable growth.

I am a customer success and client relationship professional with over 10 years of customer-facing experience supporting founders, entrepreneurs, and organizations through onboarding, program adoption, and account management. I build trusted relationships quickly, manage client portfolios, track timelines and blockers, and collaborate cross-functionally to improve customer experience and retention.

I have driven measurable business outcomes—contributing to $250,000 in program enrollments in four months, supporting $150,000 in renewals and upsells, and helping campaigns raise over $300,000—by combining proactive problem solving, clear stakeholder communication, and disciplined CRM-driven processes.

Experience

Work history, roles, and key accomplishments

Current

Sales & Client Success Consultant

Current

Independent

Jan 2025 - Present (1 year 2 months)

Manage onboarding and implementation for founders and entrepreneurs, serve as primary relationship manager to drive engagement and track client progress via CRM systems.

Client Onboarding Account Management CRM Client Retention Implementation Customer Feedback Analysis

Customer Success Coach

SalesQualia

Jan 2022 - Dec 2023 (1 year 11 months)

Supported SaaS founders and revenue teams in adopting lead management and pipeline workflows, facilitating client sessions and documenting challenges to refine onboarding.

& Customer Success Workflows Documentation Onboarding Pipeline Management Troubleshooting

Performance Coach

Champion Development

Jan 2021 - Dec 2022 (1 year 11 months)

Maintained participant relationships, identified risks to participation, and implemented strategies that supported $150,000 in renewals and upsells through proactive engagement.

Performance Coaching Client Retention Renewal Management Communication Program Delivery

Outreach Account Manager

TRC Companies

Jan 2019 - Dec 2020 (1 year 11 months)

Represented New Jersey Clean Energy Program to contractors and municipal leaders, converting outreach into program adoption through presentations and structured follow-up.

Stakeholder Engagement Outreach Presentation Lead Follow Up Relationship Building

Field Manager

Clean Water Action

Jan 2016 - Dec 2018 (2 years 11 months)

Led outreach teams across multiple states, trained staff in public engagement, and managed campaigns that raised over $300,000 through strategic stakeholder relationships.

Team Leadership Outreach Campaign Management Training Stakeholder Engagement Fundraising Community Outreach

Senior Student Advisor

Unknown

Managed relationships with entrepreneurs and founders to support onboarding, engagement, and long-term success, contributing to $250,000 in program enrollments within four months.

Client Relationship Management Onboarding Escalation Management Enrollment & Customer Success