Open to opportunities

Dennis Chege

@dennischege

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Experienced IT Solutions Architect with 18+ years in delivering and supporting large-scale enterpris

Kenya

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What I'm looking for

Looking for a challenging role that leverages my expertise in IT solutions architecture, project management, and software engineering to drive innovation and business growth.

As a seasoned IT Solutions Architect, I have a proven track record in systems architecture and project management, with expertise in cloud migration, DevOps, information management, and software engineering. I am a lifelong learner with a strong Computer Science background, eager to apply the latest advancements in Machine Learning and Artificial Intelligence to foster innovation and solve business challenges.

With over 18 years of experience in delivering and supporting large-scale enterprise software solutions, I have developed a unique ability to drive efficiency, scalability, and lead cross-functional teams to deliver complex projects. My expertise spans cloud migration, DevOps, information management, and software engineering, making me a valuable asset to any organization.

I am a strategic thinker with a passion for innovation and a proven ability to communicate complex technical concepts to executive leadership, facilitating informed decision-making and strategic planning.

Experience

Work history, roles, and key accomplishments

Senior Technical Writer

Service Management Group

Oct 2022 - May 2024 (1 year 7 months)

Responsible for translating complex technical concepts into user-friendly documentation and knowledge base articles. Collaborated with cross-functional teams to ensure high-quality standards and maintained a style guide for consistency.

Technical Writing Documentation Knowledge Management Collaboration User Experience Mentorship

Senior Technical Support Engineer

Crossover for Work

Jun 2020 - Sep 2022 (2 years 3 months)

Handled support ticket escalations and curated the knowledge base for various products. Created training content and improved customer satisfaction through effective knowledge management practices.

Technical Support Knowledge Management Customer Satisfaction Training Development Zendesk Ticketing

Chief Technology Officer

Tracom Services Limited

Sep 2019 - Mar 2020 (6 months)

Oversaw technology delivery and aligned IT strategy with business goals. Implemented agile processes and established KPIs for the IT department, enhancing operational efficiency.

Technology Agile Methodologies KPIs IT Management Process Improvement Project Management Team Leadership Communication

Enterprise Applications Lead

Kenya ICT Authority

Sep 2017 - Jul 2019 (1 year 10 months)

Oversaw the implementation of enterprise applications for government entities. Analyzed user requirements and authored systems specifications documents to enhance service delivery.

Systems Project Management Government Performance Management Stakeholder Engagement

Head of Innovation and Senior Solutions Architect

Seven Seas Technologies Limited

Sep 2011 - Jun 2017 (5 years 9 months)

Led innovation projects and business development initiatives. Managed high-value IT infrastructure projects and implemented SDLC processes to improve project delivery.