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Den Kabel MBAMA

@denkabelmbama

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IT infrastructure technician at TotalEnergies who implemented NetBackup and automated report distribution.

Ghana

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At TotalEnergies, I provided user support and managed IT, network, software, and hardware incidents. I implemented the NetBackup backup solution in a test environment.

I also developed an application for automatic report distribution and implemented automation workflows using Power Automate. I monitored and resolved tickets in ServiceNow.

At BGFI Bank, I installed and configured Linux and Windows servers, and implemented WDS and WSUS for network-based Windows 11 deployment. I managed backup and restoration operations using Veritas NetBackup.

I also configured network devices, implemented GLPI and Group Policy Objects, and supported banking applications. I completed cybersecurity training and a cybersecurity bootcamp.

Experience

Work history, roles, and key accomplishments

IT Infrastructure and Support Technician

TotalEnergies

May 2025 - May 2026 (11 months)

Provided technical support to users through the Help Desk and planned and implemented IT infrastructures. Managed network and local printers, audio and video conferencing tools, and monitored and resolved tickets in ServiceNow.

ServiceNow Power Automate NetBackup IT Infrastructure Network Management Print Management Audio Video Conferencing Incident Management Automation

IT Technician – IT Operations, Application Support and Systems Administration

BGFI Bank

Aug 2024 - Feb 2025 (6 months)

Installed and configured Linux and Windows servers, implemented WDS and WSUS for network-based Windows 11 deployment, and performed logical and physical maintenance of IT systems. Managed backup and restoration using Veritas NetBackup, analyzed system logs, and provided technical support through the Help Desk.

Linux Windows Server WDS WSUS NetBackup GLPI GPO Network Configuration Firewalls Kaspersky Scripting System Administration Application Support

IT Manager’s Assistant

ARPCE

Aug 2022 - Feb 2023 (6 months)

Assisted the IT Manager in daily operations and support tasks. Gained hands-on experience in IT infrastructure and administrative support.

Education

Degrees, certifications, and relevant coursework

Cybersecurity Training Program

Certificate, Cybersecurity

2025 - 2025

Completed a 10-week online cybersecurity training program and obtained the corresponding certificate, followed by a cybersecurity bootcamp from November 17 to 28, 2025, in Thiès, Senegal.