Open to opportunities

Denis Nolasco

@denisnolasco

Message

Results-driven collections and customer service professional with strong bilingual communication skills.

Honduras

Message

What I'm looking for

I seek a role leveraging bilingual customer service and collections experience where I can drive recovery, enhance client relationships, and exceed performance targets in a collaborative environment.

I am a results-driven collections and customer service professional with extensive experience managing high-value debt portfolios, delivering bilingual interpretation, and maximizing sales through inbound customer engagement. I consistently exceed targets, having managed monthly portfolios over $100,000 and placing 5,400+ outbound calls to boost recovery and retention, earning multiple Top Performer awards.

I bring proven adaptability across phone and in-person environments, precise Spanish-English interpretation in medical and high-stakes settings, and a customer-focused sales approach that resolves issues and converts inquiries into revenue. I am committed to clear communication, professionalism, and driving measurable outcomes for employers and clients.

Experience

Work history, roles, and key accomplishments

Current

Soft Collections Specialist

Current

ZeroVariance by Ubiquity

May 2024 - Present (1 year 6 months)

Managed a monthly debt portfolio exceeding $100,000, achieving high recovery rates and minimizing loss; consistently exceeded outbound engagement metrics with over 5,400 calls per month. Earned multiple Top Performer of the Month recognitions for outstanding collections performance.

Debt Collection Outbound Calling Customer Retention Portfolio Management Performance Metrics Negotiation Client Relationship Management

Interpreter & Client Communications Specialist

Interpretia

Mar 2019 - May 2024 (5 years 2 months)

Provided real-time Spanish–English interpretation across customer service and medical settings, improving client satisfaction and enabling clear communication in high‑stakes interactions. Applied industry terminology to support professionals via phone and video, fostering repeat engagement.

Spanish English Interpretation Client Communication Medical Terminology Remote Interpretation Customer Service

Inbound Ticketing & Customer Solutions

Allied Global

Jul 2017 - Nov 2018 (1 year 4 months)

Converted inbound inquiries into ticket sales and resolved customer journey issues with alternative solutions, driving revenue and ensuring seamless customer experiences. Operated in a multi-functional role blending sales, problem-solving, and service.

Inbound Ticketing Systems Customer Solutions Problem Solving Revenue Growth