Looking for a job

Denise Shee

@deniseshee

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Business process improvement, service experience design and operations. Ideal for startup setting.

Singapore

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What I'm looking for

Transparency, Trust and Openness

An operations and experience design professional with over a decade of expertise in project strategy, user experience, and business development. Denise has led impactful projects across diverse industries, including digital strategy for WWF Singapore and business process improvement for social welfare organizations. Her leadership extends to operational roles, such as managing the implementation of innovative asset trusts at a regional scaled wine company.

Denise excels in optimizing workflows and driving stakeholder collaboration. Fluent in English, Chinese, Bahasa Malaysia, and conversational French, she thrives in multicultural environments and brings a user-centered, strategic approach to every challenge.

Experience

Work history, roles, and key accomplishments

Operations Manager

WINE PORTAL

Jan 2024 - Oct 2024 (9 months)

Key contact for planning and implementing a novel asset trust. Led project management efforts, developed process flows, and coordinated with stakeholders for timely project delivery.

Project Management Stakeholder Coordination Process Improvement Communication Workflow Optimization

Senior Experience Designer

DESIGN SOJOURN

Jan 2023 - Dec 2023 (11 months)

Involved in design operations, developing programs, handling projects, and strategizing with clients. Led multiple projects including digital strategy and business process improvement.

Involved in design operations and business development, leading projects for various clients including WWF and THKMC. Focused on design thinking methodologies and strategic client engagement.

Design Thinking Project Management Client Strategy Research Facilitation

Inside Sales / Account Manager

SIPPY SOFTWARE INC

May 2018 - Feb 2023 (4 years 9 months)

Managed inbound sales inquiries and facilitated client onboarding for a B2B software company, ensuring customer satisfaction and effective client management.

Sales Management Client Onboarding Customer Support Remote Collaboration B2B Sales

E-Commerce Project Lead

WESEND

Jul 2018 - Jul 2019 (1 year)

Led the launch of an e-commerce shop on WeChat, collaborating with developers on platform migration and user testing. Successfully launched the MVP in under three months.

Project Management User Testing Platform Migration Training Ecommerce

E-Commerce Manager

THE STORE

Feb 2018 - Jun 2018 (4 months)

Managed daily operations of an online store, focusing on product content management and customer journey assessment. Implemented new marketing strategies and payment procedures.

Shopify Customer Journey Assessment Marketing Strategy Operations Management eCommerce Management

Customer Operations Manager

CELLIHEALTH

Feb 2016 - Sep 2017 (1 year 7 months)

Oversaw customer operations and onboarding programs for a B2B wellness startup. Implemented customer support frameworks and led process improvement initiatives.

Managed customer operations and onboarding programs, implemented support frameworks, and led e-onboarding projects for a B2B wellness startup.

Customer Operations Onboarding Process Improvement Client Management Support Frameworks

Regional Payment Associate

LAZADA GROUP

Jun 2014 - Oct 2015 (1 year 4 months)

Managed and optimized payment programs across multiple Southeast Asian markets, focusing on fraud prevention and chargeback management.

Collaborated with local teams to manage and optimize payment programs, fraud prevention, and chargeback management across Southeast Asia.

Fraud Prevention Chargeback Management Market Optimization Stakeholder Collaboration Payment management