Open to opportunities

Anisha Anne

@anishaanne

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Reliable Admin and Operations Assistant with e-commerce expertise.

Malaysia

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in a dynamic e-commerce environment.

I am a reliable and detail-oriented Admin and Operations Assistant with over 4 years of experience in the e-commerce sector. My expertise lies in supporting teams, vendors, and projects, where I excel at creating SOPs, managing onboarding processes, and improving operational workflows across platforms like Shopee, Lazada, and TikTok Shop.

Throughout my career, I have successfully implemented data-driven strategies that have significantly increased operational efficiency and customer satisfaction. My role as an E-Commerce Consultant involved creating onboarding documentation and managing store launches, while my experience as a Service Account Manager at TikTok Shop allowed me to guide top sellers in enhancing their service performance. I am fully remote-ready and possess strong skills in remote collaboration tools, ensuring that distributed teams remain organized and productive.

Experience

Work history, roles, and key accomplishments

E-Commerce Consultant

AsiaPac Digital

Feb 2025 - May 2025 (3 months)

Created onboarding SOPs and documentation from scratch for e-commerce sellers across Asia-Pacific markets. Managed store launches, platform operations, campaign submissions, and content uploads.

SOP Development E Commerce Operations Vendor Onboarding Market Research

Service Account Manager

TikTok Shop

Oct 2023 - Jan 2025 (1 year 3 months)

Guided top sellers on TikTok Shop to improve fulfillment and service performance through policy education and metric tracking. Created standard operating procedures (SOPs) for onboarding and seller improvement initiatives.

Seller Guidance Policy Education CRM Management Performance Tracking

Brand Account Executive

Momentum Commerce

Dec 2022 - Sep 2023 (9 months)

Implemented data-driven pricing strategies and promotional tactics, increasing average order value by 15% and traffic by 20%. Developed efficient order fulfillment strategies, reducing unfulfilled and cancelled orders by 20%.

Pricing Strategy order fulfillment Product Listing Optimization

Account Management Executive / Vendor Operations Executive

Foodpanda MY

Apr 2021 - Oct 2022 (1 year 6 months)

Managed 1,000+ outlets, including major brands like Nestlé and Shell Select, to drive revenue growth. Monitored account performance metrics and prepared KPI reports using Salesforce and Excel.

Account Management KPIs SOP Development Salesforce

Dispute Resolution Officer

Shopee

Jun 2020 - Sep 2020 (3 months)

Managed buyer-seller disputes via email and chat, ensuring fair and timely resolutions. Initiated mediation and negotiation processes to maintain strong customer trust.

Dispute Resolution Customer Support Médiation Negotiation Email Communication

Operations Intern

Kaodim Sdn Bhd

Feb 2020 - Jun 2020 (4 months)

Engaged vendors for job quoting and maintained strong relationships to ensure satisfaction. Resolved operational issues during job quoting and booking, delivering smooth service experiences.

Relationship Management Customer Service

Education

Degrees, certifications, and relevant coursework

Universiti Tun Hussein Onn Malaysia

Bachelor of Technology Management (Production & Operation) with Honours, Technology Management (Production & Operation)

Completed a Bachelor of Technology Management with Honours, specializing in Production & Operation. Gained comprehensive knowledge in managing production processes and operational efficiency.