Open to opportunities

Wanie Kilei

@waniekilei

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B2B Ecommerce Coordinator with expertise in data analysis and user experience.

Singapore

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What I'm looking for

I seek a role that values collaboration, innovation, and offers growth opportunities.

As a B2B Ecommerce Coordinator at Levi's, I have honed my skills in managing and optimizing online platforms to ensure a seamless user experience for our partners and clients. My journey began in retail, where I developed a strong foundation in customer service and retail operations, which I have since enhanced with my expertise in ecommerce. I take pride in my ability to collaborate with global teams, streamline processes, and conduct thorough data analysis to drive effective line planning.

Throughout my career, I have successfully implemented seasonal product setups, coordinated promotional launches, and conducted quality assurance tests to maintain site integrity. My experience at Bath & Body Works further solidified my operational skills, where I managed ecommerce operations across Singapore and Australia, ensuring minimal out-of-stock issues and timely order fulfillment. I believe that my unique blend of professional experience and personal insights as a mother of four allows me to bring balance, patience, and creativity to my work.

Experience

Work history, roles, and key accomplishments

Current

B2B Ecommerce Coordinator

Current

Levi Strauss & Co.

May 2022 - Present (3 years 1 month)

As a B2B Ecommerce Coordinator, I manage and optimize the B2B online platform, ensuring a seamless user experience for partners and clients. My role involves collaborating with global teams to enhance site functionality and conducting data analysis to inform future strategies.

Data Analysis Jira Content Management Quality Assurance Cross Functional Collaboration Optimization Customer Experience Management eCommerce Management

Senior Ecommerce Operations Executive

Bath & Body Works

Mar 2022 - Jun 2022 (3 months)

Managed ecommerce operations for Singapore and Australia, coordinating daily operations and overseeing inventory. Worked closely with internal stakeholders and 3PL to ensure efficient order fulfillment and customer service.

Ecommerce Inventory Management Fulfillment Customer Service 3PL Team Leadership

Ecommerce Operations Executive

Valiram

Jul 2020 - May 2022 (1 year 10 months)

Oversaw ecommerce operations, managing daily tasks and inventory for both Singapore and Australia. Collaborated with various teams to resolve customer inquiries and streamline processes.

Inventory Customer Service Team Collaboration Order Processing Sales Analysis Problem Solving eCommerce Management

After Sales Service Executive

Valiram

Feb 2016 - Jul 2020 (4 years 5 months)

Handled after-sales service for Tumi products, addressing client queries and ensuring timely resolution of repair cases. Collaborated with team members to maintain high service standards.

Customer Service Problem Solving Client Communication Team Collaboration

Assistant Store Manager

Lovisa Pty Ltd

Jan 2014 - Jan 2016 (2 years)

Managed store operations, leading a team to drive sales and enhance customer experience. Ensured compliance with company policies and maintained inventory standards.

Team Leadership Sales Management Customer Engagement Inventory Compliance

Senior Sales Associate

Valiram

Jan 2011 - Sep 2013 (2 years 8 months)

Provided exceptional customer service and drove sales through product knowledge and engagement. Managed financial transactions and assisted with inventory management.

Customer Service Sales Inventory Management Product Knowledge

Senior Sales Executive

FJ Benjamin Holdings LTD

Aug 2007 - Jan 2011 (3 years 5 months)

Engaged customers to drive sales and provide product information. Managed customer interactions and assisted with inventory tasks to ensure store efficiency.

Customer Engagement Sales Strategy Inventory Management Product Knowledge Customer Relationship Management