Candice Tseng

Reviewed and assessed 500+ pieces of user-generated content daily, ensuring compliance with platform policies and quality standards. Investigated complex and high-risk cases, exercising sound judgment and escalating sensitive issues when necessary.

Managed daily operations supporting 100+ monthly orders, ensuring accurate order processing, inventory coordination, and timely fulfillment. Coordinated across logistics, suppliers, and internal stakeholders to resolve operational issues and maintain smooth workflow execution.

Acted as a class leader, led cabin operations, and coordinated team responsibilities to ensure smooth flight operations and service delivery. Mentored and trained new crew members on operational procedures, service standards, and safety protocols.

Managed day-to-day e-commerce operations across Shopee and Cyberbiz, processing 20+ customer orders daily and ensuring accurate order fulfillment, shipment coordination, and timely delivery. Oversaw inventory management for 1,000+ SKUs, maintaining inventory accuracy and coordinating stock replenishment.

Delivered exceptional customer service to international passengers while ensuring compliance with safety and operational standards. Coordinated closely with multicultural teams to maintain smooth onboard operations and service consistency.

Delivered professional in-flight service while ensuring passenger safety and operational compliance. Provided premium business-class customer service to international passengers and performed Mandarin in-flight announcements and real-time Japanese-to-Mandarin translation when required.

Bachelor of Arts in Applied English from Ming Chuan University, completed from 2011 to 2015.