Open to opportunities

Denise Naidoo

@denisenaidoo

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Experienced claims administrator with a strong background in customer service.

South Africa

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What I'm looking for

I am looking for a role in the insurance industry that offers growth opportunities and values teamwork.

I am a dedicated professional with over four and a half years of experience in the banking and insurance industries. My journey began at ABSA Bank, where I honed my skills in customer service, teller functions, and sales consulting. I later transitioned to Mr Price Insurance, where I excelled as a claims administrator and sales team support, demonstrating my ability to manage the claims process efficiently and resolve customer queries effectively.

Throughout my career, I have developed a strong analytical mindset and a keen eye for detail, which has allowed me to thrive in fast-paced environments. I take pride in my organizational skills and my ability to motivate my team to maximize productivity. My commitment to delivering exceptional service has been recognized through my promotions and the trust placed in me by my employers. I am passionate about fostering team cohesiveness and maintaining cultural sensitivity while working with diverse groups.

Experience

Work history, roles, and key accomplishments

Claims Administrator/Sales Team Support

Mr Price Insurance

Mar 2013 - Dec 2016 (3 years 9 months)

Registered and facilitated claims for cash and credit customers, resolving queries and disputes in a timely manner. Managed sales reporting, captured daily sales, and handled general office administration and customer service support.

Claims Management Sales Support Customer Service Reporting Data Entry Dispute Resolution Administrative Support

Enquiries Clerk/Teller/Sales Consultant

ABSA Bank

Jan 2010 - Dec 2012 (2 years 11 months)

Performed diverse banking functions including teller operations, foreign exchange, and Western Union transfers. Managed customer inquiries, opened new accounts, and conducted credit card, personal, and home loan scoring. Assisted with branch administration and customer service.

Teller Operations Foreign Exchange Credit Scoring Branch Customer Service

Education

Degrees, certifications, and relevant coursework

Milpark Business School

NQF 5 - Banking and Financial Advisory, Banking and Financial Advisory

Activities and societies: Units completed: Personal Financial Advisory Services, Economic Fundamentals in the Investment Environment, Fundamental Principles of Basic Accounting, Financial Banking and Insurance Concepts, Financial Legislative Requirements, Deposits and Business Principles, Fit and Proper

Completed a comprehensive program in Banking and Financial Advisory, covering personal financial advisory services, economic fundamentals, basic accounting principles, and financial legislative requirements. Gained expertise in deposits, business principles, and fit and proper regulations.

PMI Training College

NQF 2 - Contact Centre Support, Contact Centre Support

Activities and societies: Units completed: Maintaining customers in the Contact Centre Environment, Teamwork in a contact center, Communication language, Business mathematics

Undertook training in Contact Centre Support, focusing on maintaining customer relations in a contact centre environment, teamwork, communication language, and business mathematics. Developed essential skills for effective contact centre operations.

Moonstone

RE 5 - Regulatory Exam, Regulatory Compliance

Grade: 72%

Successfully completed the RE 5 Regulatory Exam, achieving a score of 72%. This certification demonstrates proficiency in regulatory requirements relevant to the financial services industry.

Masifunde Training Centre

NQF 4 - Retail Insurance, Retail Insurance

Completed the NQF 4 qualification in Retail Insurance, gaining comprehensive knowledge of insurance products and processes. This program enhanced understanding of the retail insurance sector.

Action Training Academy

First Aid Level 1, First Aid

Obtained First Aid Level 1 certification, demonstrating proficiency in basic first aid techniques. This training equipped me with essential skills for emergency response.

Queensburgh Girls’ High School

Matric, General Studies

Activities and societies: Subjects Completed: English; Afrikaans; Pure Maths; Biology; Accounting, Physical Science

Completed secondary education with a focus on English, Afrikaans, Pure Maths, Biology, Accounting, and Physical Science. Achieved matriculation in 2007.