Denis Daniela Buddenhagen
@denisdanielabuddenha
Dedicated office professional with expertise in customer service and e-commerce.
What I'm looking for
I am a committed Bürofachkraft with extensive experience in customer consulting and e-commerce at AC TEC GmbH. My role involves managing online sales and after-sales services, ensuring customer satisfaction through effective communication and problem resolution. I have successfully handled nationwide acquisition and support for technicians in the installation and commissioning of air conditioning systems.
Previously, I worked at Flink SE, where I was responsible for order picking and quality control, contributing to efficient warehouse operations. My leadership experience at Alex Restaurant involved team management, guest relations, and training new employees, which honed my organizational and interpersonal skills.
Experience
Work history, roles, and key accomplishments
Office Specialist - Customer Consulting/E-Commerce
AC TEC GmbH
Mar 2023 - Present (2 years 4 months)
Managed online and after-sales customer service, handling inquiries and processing complaints via phone and online channels. Coordinated nationwide acquisition and support for technicians involved in the setup and commissioning of air conditioning systems.
Warehouse Employee
Flink SE
Mar 2021 - Dec 2022 (1 year 9 months)
Performed order picking and quality control for customer orders, ensuring accuracy and efficiency. Managed goods receipt, warehouse maintenance, and inventory control to optimize stock levels.
Shift Lead and Service
Alex Restaurant
May 2018 - Jan 2021 (2 years 8 months)
Led and motivated a team, overseeing daily operations and ensuring smooth service delivery. Handled guest inquiries, managed cash closings, and communicated effectively with management.
Education
Degrees, certifications, and relevant coursework
Drais Realschule
Realschulabschluss, General Studies
Completed secondary education at Drais Realschule, earning the Realschulabschluss. This period focused on general academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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