Open to opportunities

Darlene Hall

@darlenehall

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Experienced administrative professional specializing in office management, customer care, and bookkeeping.

Trinidad and Tobago

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What I'm looking for

I am looking for a stable administrative role where I can apply my skills in office management, customer care, invoicing, and accurate record-keeping while growing into greater operational responsibility.

I am an experienced administrative professional with a strong background in office management, customer care, and bookkeeping. Over many years I have supported businesses across retail and professional services, handling reception, scheduling, invoicing, and records management.

As owner of a small food-service business, I prepare and serve food while maintaining accounting and book logs, demonstrating hands-on operations experience and financial record-keeping. Previously I held multiple administrative assistant roles where I managed appointments, answered and redirected calls, performed data entry, and maintained filing and document systems.

I consistently deliver accurate, reliable administrative support: payroll preparation, invoicing, supplier management, and customer-facing tasks have been core responsibilities in my roles. I bring strong interpersonal skills, empathetic listening, and a focus on customer satisfaction.

I seek to contribute organized, detail-oriented administrative leadership and dependable operational support to a team that values accuracy, strong communication, and collaborative service.

Experience

Work history, roles, and key accomplishments

Current

Owner / Food Service

Current

D'S Minimart and Delights

Sep 2021 - Present (4 years 4 months)

Operates a food retail business, preparing and serving food while managing accounting and bookkeeping to maintain daily financial records and compliance.

Food Preparation Customer Service Bookkeeping Cash Handling Inventory Management Food Safety Point of Sale

Administrative Assistant

Retouched By ND

Sep 2018 - Aug 2021 (2 years 11 months)

Managed front-desk operations including call handling, appointment scheduling, invoicing and customer care, and maintained client records and follow-up communications.

Reception Scheduling Invoicing Data Entry Customer Service Email Communication Sales Support

Administrative Assistant

Merit Dental Ltd

Jan 2017 - Sep 2017 (8 months)

Performed secretarial and front-office duties, managed supplier relations, customer care, invoicing and daily/monthly account records for the clinic.

Reception Supplier Management Invoicing Customer Service Office Administration

Administrative Assistant

HRC Associates Ltd

Nov 2007 - Feb 2010 (2 years 3 months)

Provided clerical support including call handling, visitor reception, appointment calendar management, mail routing, data verification and general office administration.

Data Entry Calendar Management Clerical Support Records Management

Administrative Assistant

CKID Construction Ltd

Jul 2006 - Jun 2007 (11 months)

Prepared payroll, project sheets and statutory contributions (NIS/BIR), performed data entry using Peachtree Accounting and provided receptionist support.

NIS BIR Processing Data Entry Reception

Clerical Assistant

Ministry of Local Government

Jul 2005 - Jun 2006 (11 months)

Supported secretarial tasks including filing, photocopying and assisting data entry clerks to maintain departmental records and documents.

Clerical Support Data Entry Document Management

Administrative Assistant

Ministry of Labour and Small and Micro Enterprises

Nov 2003 - May 2004 (6 months)

Handled payroll preparation, cheque distribution and international call management to support ministry administrative operations.

Reception Administrative Support

Education

Degrees, certifications, and relevant coursework

SBCS (School of Business and Computer Science)

Professional Certificate, Office Administration

2006 - 2006

Completed an office administration for managers and administrative professionals course focused on administrative best practices and office management.

El Dorado Senior Comprehensive School

CXC (Caribbean Examinations Council), Secondary Education

1998 - 2002

Grade: English II; Principles of Business III; Principles of Accounts II; Office Procedures III

Secondary education culminating in CXC examinations with subjects including English, Principles of Business, Principles of Accounts, and Office Procedures.