Open to opportunities

Dencil Jane Alapto

@denciljanealapto

Message

Aspiring ESL teacher focused on student-centered English growth through strong classroom strategies.

Philippines

Message

What I'm looking for

I’m looking for an ESL teaching opportunity where I can apply my teaching internship experience, use effective classroom strategies, and work with supportive teams to grow students’ English skills through student-centered learning.

I’m a candidate for an ESL teaching role, aiming to enhance learners’ English language development using my teaching internship experience and student-centered approaches. I bring a practical, supportive mindset shaped by direct interaction with people and a clear focus on helping others succeed.

In customer service roles, I strengthened my communication and problem-solving skills by addressing inquiries, resolving concerns, following protocols and scripts, and delivering timely solutions to ensure customer satisfaction. I’m adaptable in fast-paced environments, collaborate with teams to improve performance, and maintain accurate records—habits I’ll apply to an engaging, effective classroom routine.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Yme Communication Services

Jan 2021 - Jan 2022 (1 year)

Followed company protocols and scripts to deliver consistent customer service in a fast-paced environment. Collaborated with team members to meet targets and quickly adapt to new systems and tools.

Customer Support Scripted Service Delivery Communication Team Collaboration Fast Paced Environment

Customer Service Representative

Sanford Marketing

Jan 2020 - Jan 2021 (1 year)

Assisted customers by addressing inquiries, resolving concerns, and providing accurate information about products and services. Maintained customer satisfaction by delivering timely solutions and keeping accurate transaction records.

Customer Support Customer Satisfaction Problem Solving Communication Record keeping Interpersonal Skills inquiry handling