Demetrius Thomas

Handles 30+ client calls daily across healthcare, home services, and pet breeding accounts. Manages a portfolio of small business clients across Salesforce, HubSpot, and GoHighLevel, and builds client websites with local search pages, Spanish-language content, contact forms, and analytics tracking.

Launched SUCCESS Coaching's certification program, filling 53 seats in the first cohort and generating $154,000 in launch revenue. Owned end-to-end sales execution and built CRM and AI-enabled tools to support personalized coaching.

Resolved 10-20 customer issues weekly and handled about 30 calls, emails, and escalations daily in a remote environment. Trained and coached new concierge staff and guided entrepreneurs through online training to launch affiliate marketing businesses.

Built 20 new client relationships weekly through referrals and personal outreach, making about 40 outreach calls daily. Ran needs-based consultations to match clients with permanent and portable life coverage options.

Managed 150-200 customer conversations weekly across service and sales inquiries, resolving 60 complaint cases weekly. Quoted, updated, and explained policies across multiple systems in a fast-paced remote contact center.

Promoted from Service Supervisor within three months, hiring, scheduling, and leading 20 to 40 team members supporting corporate events. Controlled budget, labor, and cost of goods to beat the opening-year budget and earned Manager of the Year recognition in 2019.

Drove 8.5% revenue growth by launching a late-night happy hour and led a staff of 25 across daily service, coaching, and floor coverage. Managed P&L and budget decisions to support cost control and overall restaurant performance.

Ran a $3.5M location annually with full accountability for day-to-day operations and guest experience, managing a team of 40. Kept quarterly results 8 to 10% over budget through tight cost control and built the company-wide training program for new managers.

Marketed client properties through listing preparation, promotion, and follow-up to support occupancy and tenant interest. Leased client properties by coordinating showings, reviewing applications, and moving prospects through the rental process.

Completed coursework at the University at Buffalo (SUNY).

Holds a Nevada Life and Health Insurance License.