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Demarcus Spencer

@demarcusspencer

Customer-focused administrative professional skilled in research support, project coordination, and leadership.

United States
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What I'm looking for

I’m seeking a position where I can utilize my social skills to positively impact the company and its customers, leveraging my background in sales, customer service, and leadership—while supporting efficient, organized operations and timely project coordination.

I’m a highly motivated, customer-focused professional with a strong background in sales, customer service, and leadership. I aim to make a positive impact by combining excellent communication with dependable operational support.

In my current role at Oregon Health & Science University, I assist a Clinical Research Manager with reimbursements, scanning/filing/retrieving documents, running reports, and data entry. I maintain accurate calendars, coordinate travel, and support research program needs including manuscript, abstract, and poster preparation and submission, along with maintaining NIH bibliographies and credentialing/professional membership renewals.

I’ve also supported complex, deadline-driven work—managing weekly seminars with external and internal collaborators, assessing topics/interest, determining AV needs, reserving conference rooms, coordinating documentation, and posting seminar updates. Previously, I oversaw projects within scope, timeline, and budget as a Floating Operations Specialist, and at Liberty Mutual Insurance I led insurance claims intake by using streamlined workflows, project management tools, and compliance-focused processes to ensure accurate, timely updates.

Experience

Work history, roles, and key accomplishments

Oregon Health & Science University logoOU
Current

Administrative Assistant

Apr 2021 - Present (5 years 5 months)

Assist the Clinical Research Manager and Program leadership with administrative duties including reimbursement processing, document scanning/filing, report running, calendar management, and travel arrangements. Support the Prostate Cancer Research Program with word processing, CV and NIH bibliography data entry, credentialing/member application renewals, manuscript/abstract/poster preparation, and

Rivermark Community Credit Union logoRU

Floating Operations Specialist

Rivermark Community Credit Union

Jan 2019 - Feb 2021 (2 years 1 month)

Oversee and execute internal projects to completion on time and within budget by monitoring progress, identifying deviations, and implementing corrective actions. Ensure compliance with regulatory requirements and internal policies while serving as a point of contact for stakeholders with ongoing project updates.

Liberty Mutual Insurance logoLI

Insurance Claims Lead

Aug 2016 - Feb 2019 (2 years 6 months)

Manage intake and initial assessment of commercial insurance claims, supporting efficient and accurate processing of claim information. Streamline claims intake/evaluation workflows, track claim status and milestones using project management tools, and liaise with clients and brokers to provide timely status updates while managing timelines and SLAs.

Education

Degrees, certifications, and relevant coursework

Portland State University logoPU

Portland State University

Bachelor of Science, Business Communications and Marketing

Earned a Bachelor of Science in Business Communications and Marketing at Portland State University.

Tech stack

Software and tools used professionally

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