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Thapelo Mokgwaphe

@thapelomokgwaphe

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Information Technology Officer at BOCRA, where I maintained IT infrastructure and implemented security protocols.

Botswana

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At BOCRA, I managed and maintained IT infrastructure, including servers, networks, and hardware. I also implemented security protocols and conducted system audits to help protect sensitive data.

I developed and updated IT policies and procedures, provided technical support and training to staff, and conducted ICT lessons for pupils. I implemented network monitoring tools to identify and resolve connectivity issues.

Earlier, as an Information Technology Officer at Minstry of Education and skills development, I maintained Windows Server 2012 environments and administered the Ed admin database. I also configured workstations and peripherals and supported staff with Microsoft Office and other IT tools.

Experience

Work history, roles, and key accomplishments

Information Technology Officer

BOCRA

Jan 2023 - Mar 2026 (3 years 2 months)

Managed and maintained the organization's IT infrastructure, including servers, networks, and hardware. Provided technical support and training to staff, developed IT policies, implemented security protocols, and optimized IT asset management.

IT Infrastructure Management Network Monitoring Technical Support IT Policy Drafting Security Protocols System Audits Asset Management

Information Technology Officer

Ministry of Education and Skills Development

Feb 2019 - Apr 2020 (1 year 2 months)

Managed and maintained Windows Server 2012 environments, configured workstations and peripherals, administered educational databases, and provided technical support and training to staff.

Windows Server 2012 Network Administration Database Administration Technical Support hardware troubleshooting Software Installation IT Security

Information Technology Officer

Department of Buildings and Engineering Services

May 2018 - Jan 2019 (8 months)

Assisted in configuring and managing network devices, deployed software updates, provided end-user support, and monitored computer systems.

Network Configuration Software Deployment end user support hardware troubleshooting System Monitoring

Education

Degrees, certifications, and relevant coursework

Programming Languages (Python)

Programming Languages (Python), Programming

Introduction to Python coding.

Business Basics

Certified Business Fundamentals Professional, Business

Certified Business Fundamentals Professional, covering fundamentals of business management, entrepreneurship, financial accounting, and strategic planning for IT officers.

University of Botswana

Bachelor of Science, Information Technology

2012 - 2017

Bachelor of Science in Information Technology from the University of Botswana, covering computer systems, networks, IT infrastructure, and database management.