Delesia Daley
@delesiadaley
Sales Representative in BPO customer support who maintained 96% customer satisfaction and a 98% QA rating.
JamaicaWhat I'm looking for
At Continuum Global Solutions, I resolved customer inquiries and drove sales in a high-contact-volume BPO environment. I maintained 96% customer satisfaction and a 98% QA rating while following guidelines.
I resolved billing, technical, and product issues and provided real-time customer support through Live Engage.
I trained new team members on Live Engage tools and chat protocols.
I also bring experience in chat and email support, upselling, lead generation, and objection handling.
Experience
Work history, roles, and key accomplishments
Sales Representative
Continuum Global Solutions
Jun 2020 - Jun 2024 (4 years)
Resolved customer inquiries and drove sales in a high contact volume BPO environment. Maintained 96% customer satisfaction and 98% QA rating while resolving billing, technical, and product issues.
Education
Degrees, certifications, and relevant coursework
Hopewell High School
High School Diploma, General Studies
Graduated with 6 CSEC subjects including Principles of Business, Accounts, EDPM, OA, Spanish, and English.
Kenilworth Academy
Level 3 Certificate, Customer Operations
Completed Level 3 in Customer Operations.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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