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Delana Butler

@delanabutler

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Successful business owner and customer service representative.

United States

Message

What I'm looking for

Remote Jon

I'm Delana Butler, a dedicated business owner and assertive entrepreneur with a strong background in customer service. I am currently pursuing a degree in Early Childhood Education at Georgia State University, building on my academic success, including graduating high school with a 4.0 GPA. My journey in the business world is complemented by my ambition to become a licensed loctician, further enhancing my skills in cosmetology.

With over 8 years of experience in high-volume call centers, I have consistently achieved outstanding results, including maintaining a 99% positive customer survey rank and increasing customer retention by 22%. My commitment to excellence is reflected in my work ethic and my ability to design and execute automated systems that enhance customer satisfaction. I believe in the power of transparency and strive for greatness in every endeavor.

Experience

Work history, roles, and key accomplishments

Current

Business Owner / Loctician

Current

Laystyleseat

Successfully managed and operated a hair business, Laystyleseat, demonstrating strong entrepreneurial skills and a commitment to client satisfaction. Provided expert loctician services, ensuring high-quality results and positive client experiences.

Business Management Loctician Services Customer Service Marketing Financial Management

Waitress

Pappadeaux Seafood Kitchen

Jan 2015 - Dec 2020 (5 years 11 months)

Provided passionate and efficient customer service in a high-volume restaurant environment, ensuring positive dining experiences for patrons. Managed multiple tables and orders, demonstrating strong multitasking and interpersonal communication skills.

Customer Service Order Management Communication Teamwork Problem Solving

Childcare Provider

Childcare Centers

Jan 2012 - Dec 2014 (2 years 11 months)

Provided attentive and nurturing care to children in various childcare settings, ensuring a safe and engaging environment. Utilized strong communication and problem-solving skills to address diverse needs and support child development.

Childcare Communication Problem Solving

Customer Service Representative

Confidential Company

Jan 2020 - Dec 2020 (11 months)

Served as a Customer Service Representative in high-volume call centers, consistently achieving 99% positive customer survey results. Successfully increased customer retention by 38% above average through effective issue resolution and proactive engagement.