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Dela Akosua Tona-Gaogli

@delaakosuatona-gaogl

Customer Experience Executive at Red Mango Hotel and Apartments handling guest reservations, billing, and front desk operations.

Ghana

Message

At Red Mango Hotel and Apartments, I handle guest check-ins and reservations, process payments, and issue invoices and VAT receipts. I also record revenue and restaurant expenses and help reconcile corporate accounts.

Previously, I worked as an Insurance Sales Executive at Saham Life Insurance and taught ICT during national service at MPOSEC. My experience also includes QuickBooks, Google Sheets, and Loyverse POS.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Executive

Current

Red Mango Hotel and Apartments

Sep 2024 - Present (2 years 1 month)

Manage guest reception, check-in/out, reservations, and payments. Handle revenue accounting, invoicing, and corporate account reconciliation.

Quickbooks Google Sheets Loyverse POS Microsoft Office Front desk management Invoicing Reservation Management Payment Processing Client Relations Upselling

Teacher

MPOSEC

Jan 2021 - Dec 2021 (11 months)

Taught ICT to Senior High School students, covering computer systems, MS Office, and computer ethics. Prepared students for exams and managed the ICT lab.

Teaching ICT Microsoft Word Excel PowerPoint Computer Ethics Cybersecurity Student Assessment Lab Management

Insurance Sales Executive

Saham Life Insurance

Jan 2019 - Dec 2020 (1 year 11 months)

Identified and pursued sales opportunities, conducted client needs assessments, and provided tailored insurance solutions. Built client relationships and processed policy applications.

Sales Cold Calling Networking Client Needs Assessments Product Presentations Policy Processing Regulatory Compliance Customer Relationship Management