Deinner Rangel

I’m an IT Support Assistant and technologist focused on keeping teams productive through reliable remote and onsite service. I bring 1+ years of experience in handling requests, solving problems, and organizing priorities while supporting employees via phone, chat, and email.

At FOUNDEVER, I resolve 200+ technical tickets per month by managing requests with clear procedures and strong follow-up. I troubleshoot hardware, software, and connectivity issues that affect day-to-day operations, and I’m trusted for timely resolution and solid customer service.

I also manage Active Directory accounts, permissions, and access requests to ensure employees get the right access when they need it. In addition, I support Citrix and Thinkiosk platforms, and I handle VPN connectivity issues to restore remote access within established timelines.

Before this, as a Telecommunications Assistant Technician at OPTECOM, I installed, configured, and maintained telecommunications services like telephone, internet, and television solutions. I supported LAN network implementation and performed network troubleshooting and preventive and corrective maintenance, including managing WEB, FTP, Proxy, and Antivirus servers and clients following technical procedures.