At AXITY, supporting the SierraCol Energy account, I handled in-person and remote technical requests and incidents for corporate users as an SENA IT Support / Help Desk apprentice.
I managed ticket lifecycles and IT asset inventory in EasyVista, and administered user accounts, permissions, and access in Active Directory and Microsoft 365.
I provided remote assistance using Remote Desktop and Radmin, and performed preventive and corrective maintenance on computers and peripherals.
I also diagnosed and resolved LAN/Wi-Fi and structured cabling issues. I hold SENA qualifications in ICT infrastructure implementation and systems, and a Google IT Support certificate.
