Steban Martínez
@stebanmartnez
I resolve end-user IT issues across Microsoft 365, Active Directory, and networks.
ColombiaWhat I'm looking for
At Alorica Colombia, I deliver Tier 1 and Tier 2 support for internal users, administer Active Directory access, and troubleshoot hardware, software, Microsoft 365, DHCP, and DNS issues to maintain business continuity.
I've also coordinated logistics, dispatch, returns, and technical escalations while serving as the link between logistics and customer service teams. Earlier, I handled high-volume customer inquiries across phone, email, and chat, resolving billing, order, and account issues and documenting cases accurately in CRM systems.
Experience
Work history, roles, and key accomplishments
End-User Support Technician
Alorica Colombia
Apr 2025 - Present (1 year 4 months)
Delivers Tier 1 and Tier 2 technical support to internal users, administers Active Directory, and troubleshoots hardware, software, and networking issues. Supports Microsoft 365 and core networking services while developing technical documentation.
Education
Degrees, certifications, and relevant coursework
Antonio José Camacho University
Technology Degree, Information Systems
2021 - 2025
Pursued a Technology Degree in Information Systems, gaining technical knowledge and skills in information systems.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
Interested in hiring Steban?
You can contact Steban and 90k+ other talented remote workers on Himalayas.
Message StebanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
