Deinde Martins

Delivered over $600K in verified cost savings and significant FTE efficiency gains by leading AI-driven process automation across Manulife's Global Wealth and Asset Management Operations Division.

Built and scaled an enterprise citizen development programme — designed and facilitated 8 training programmes that equipped 1,800+ employees to build and deploy low-code automation using Microsoft Powe

Engaged on a short-term project management role to deliver application improvement and technology initiatives for a major financial institution client.

Reduced IT costs by 16.5% and increased productivity by 50% within 12 months through service management optimisation and workflow automation.

Oversaw IT policy, platform availability, and a ~USD 1.5M budget — maintaining high system uptime and robust infrastructure across the division.

Designed and implemented digital solutions aligning IT infrastructure with corporate strategic objectives.

Improved project delivery by ~40% in the first three months by introducing agile work processes and redesigning governance and accountability frameworks.

Delivered 16.35% savings on annual IT expenditure through contract negotiation and vendor optimisation.

Deployed a workflow solution that cut turnaround time by over 50%, while maintaining system uptime above 99.96% across four subsidiaries.

Delivered 16.35% savings on annual IT expenditure through contract negotiation and vendor optimisation.

Deployed a workflow solution that cut turnaround time by over 50%, while maintaining system uptime above 99.96% across four subsidiaries.

Managed a $3M annual vendor and solution portfolio; represented subsidiaries on the Group-wide Digital Strategy Committee.

Established a project prioritisation matrix within two months, aligning IT investments with business and regulatory priorities.

Progressed from Project Manager to Head of PMO within 14 months, ultimately building the function from inception to enterprise maturity, leading a team of project managers and 20 IT staff.

Spearheaded deployment of Microsoft NAV, enterprise virtualisation, and collaboration platforms — establishing the firm as a technology leader in pension administration.

Served as lead technical resource in the rollout of a new core banking application at a major financial institution.

Formulated IT strategy for a leading discount house, leading the technical team end-to-end.

Established foundational ATM networks for major local banks, contributing significantly to company revenue growth.

Promoted to Deputy Head, Electronic Transactions Unit following sustained performance in ATM sales and maintenance.

Pursued a Master of Business Administration (MBA) in Business Administration and Management from 2013 to 2016.

Earned a Bachelor of Science in Chemical Engineering from 1992 to 1997.