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Noufle User

@noufle

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Senior IT manager driving digital transformation, AI adoption, and operational excellence.

Canada

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What I'm looking for

I seek leadership roles where I can drive digital transformation, AI adoption, and operational excellence while coaching teams and delivering measurable business value.

I am a Senior IT Manager with two decades of experience aligning technology with business strategy to deliver high-impact solutions. Since 2015, I have led multidisciplinary teams at the National Bank of Canada, modernizing commercial financing services and managing a large application portfolio.

I direct teams responsible for 44 applications and services, define domain strategy and roadmaps, and manage budgets while driving advanced AI adoption such as Copilot PRO to optimize IT operations. I have a track record of delivering high-stakes projects under tight deadlines, including government and large-scale payment initiatives.

My background spans IT asset governance, project and portfolio management, risk and operations management, and vendor governance, supported by certifications including PMP, AWS Cloud Practitioner, ITIL V4, SAFe Agilist, and PSM. I also coach and develop talent, transform operations to SAFe/Agile models, and implement performance management tools.

I am committed to exceeding expectations through rigor, agility, and innovation, focusing on sustainable talent development and continuous improvement to maximize business value.

Experience

Work history, roles, and key accomplishments

Current

Principal Director, IT

Current

National Bank of Canada

Sep 2024 - Present (1 year 2 months)

Direct a 24-person IT domain responsible for modernization and maintenance of 44 commercial financing applications, driving AI adoption (Copilot PRO) and optimizing domain budget, resources, and operational resilience.

IT leadership Roadmapping Budget Management Stakeholder Management IT Asset Management

Senior Project Analyst

National Bank of Canada

May 2015 - Dec 2018 (3 years 7 months)

Coordinated delivery for strategic payments and statements programs, implemented real-time SWIFT fraud control ($0.5M) and contributed to Payment Hub ($100M) and Business Electronic Statements ($20M).

Program Coordination Swift Risk Management KPI Tracking

Senior Project Analyst

TD Insurance

Sep 2014 - Mar 2015 (6 months)

Contributed to a $6M insurance reorganization project in Ontario, managing cost, schedule, deliverables, and reporting in line with PMO standards.

Project Management Risk Management PMO Reporting

Project Analyst

Biblio Mondo

Feb 2014 - Jun 2014 (4 months)

Led pilot Business Management System project for Standards Council of Canada ($700K) and redesigned portals for École Nationale de Police du Québec ($150K), managing requirements, budgets, and deployments.

Budgeting Project Coordination Stakeholder Management

Portfolio Manager

Royal Moroccan Insurance

Jan 2011 - Jul 2013 (2 years 6 months)

Managed and implemented a new insurance information system across 300+ points of sale (~1,500 users), overseeing a portfolio of four major projects and coordinating business and technical teams.

Portfolio Management Insurance Systems Implementation Vendor Management Change Management

Senior Project Manager

Royal Moroccan Insurance

Nov 2007 - Dec 2010 (3 years 1 month)

Implemented new insurance guarantees and packaged offers across multiple applications, integrating new products and managing enhancements, testing, and releases.

Integration Release Management Cross Functional Collaboration

IT Project Manager

Orange Telecom

Oct 2005 - Oct 2007 (2 years)

Led implementation of the Comptel EventLink mediation system (€1.5M), coordinating development and validation for multiple processing streams and supervising upgrades with international providers.

Telecom Mediation Project Management Comptel EventLink Incident Management

Assets and Projects Manager

National Bank of Canada

Jan 2019 - Present (6 years 10 months)

Managed four squads supporting 28 commercial financing IT assets, transformed operations to SAFe/Agile, delivered 24/7 support and led the CEBA IT solution under a $1.5M budget during the pandemic.

Portfolio Management SAFe Vendor Management Recruitment PI Planning Project Delivery

Education

Degrees, certifications, and relevant coursework

McGill University

Certificate, International and Intercultural Communication

2015 - 2017

Completed a Certificate in International and Intercultural Communication at McGill University focused on cross-cultural communication and global collaboration practices.

Mohammadia School of Engineering

State Engineer's Degree in Computer Engineering, Computer Engineering

2002 - 2005

Earned a State Engineer's Degree in Computer Engineering (equivalent to a specialized bachelor's degree in Canada) with coursework in computer systems and engineering fundamentals.