Looking for a job

Sandhya Unnikrishnan

@sandhyaunnikrishnan

Message

Project Manager/Scrum Master with over 10 years managing projects in Banking, Insurance and Fintech

Canada

Message

What I'm looking for

I have managed several large-scale software implementation and business transformation projects in Banking, Insurance and Fintech industries. I have a Master’s degree (MBA) in Operations Management. I am a certified Project Management Professional, Certified Scrum Master, Certified Prince 2 Practitioner and Lean Six Sigma Green Belt certified. I have experience managing Waterfall, Agile DevOps and Scrum projects and primarily used MS Project, JIRA, Planview and Confluence for project and defect management. I have managed the below project types:

· Workflow Automation for Banking and Insurance processes

· Data Extraction and Transformation Technologies (ICR/OCR)

· Enterprise Content Management and Digitalization

· Software Integration and Data Migration

· Business Process Automation and Re-engineering

· AI and RPA

· Unified Portal and Chatbot

· Mobile App Development

· Business Readiness and Change Management

Experience

Work history, roles, and key accomplishments

Senior Consultant

Capco

Jan 2021 - Feb 2023 (2 years 1 month)

• Managed Robotic Process Automation (RPA) projects for a Fintech client located in USA to improve operational efficiency with projected savings of $167k year-over-year
• Managed the business readiness activities for a transformation project with HSBC (Falcon Program) which aimed to upgrade the core banking software (HUB) versions across 7 MENA countries

Project Management Stakeholder Management

Project Manager

Candela Labs

Jun 2015 - Jul 2019 (4 years 1 month)

• Managed complex software implementations in agile, waterfall and hybrid methodologies
• Onsite and offshore implementation projects in the space of Enterprise Content Management (ECM) and Business Process Management (BPM) for Global Insurance companies

Implementation Strategy Project Management Team Management

Project Manager

Coforge

Aug 2014 - Jun 2015 (10 months)

• Managed various process optimization and software development projects across Mortgage Vendor Services, Title Insurance and Banking Operations verticals in SLK
• Manage P&L - project financials, project resourcing, create project artefacts and publish ROI

Project Management Web Optimization Stakeholder Management

Senior Consultant

Aon PLC

Dec 2013 - Jul 2014 (7 months)

• Analyse business processes and workflows to identify inefficiencies and recommend solutions for process improvement
• Collaborate with the engineering team and process experts to implement Lean Management techniques for process standardization and performance improvement achieving up to 40% process efficiencies

Management Consulting Project Planning Project Management Revenue Projection

Project Lead

Hewlett Packard

Aug 2010 - Nov 2013 (3 years 3 months)

• Was part of the core project team responsible for identifying gaps in internal processes and implement Lean management techniques like VSM for process efficiencies within Pricing Operations, Learning and Development(L&D) and Sales Ops teams
• Assist the Portfolio Manager with project scoping, resource allocation, project tracking and execution as per agreed timelines

Gap Analysis Project Management Project Coordination

Project Associate and Trainer

Mitratech

May 2009 - Jul 2010 (1 year 2 months)

• Responsible to train immigration attorneys/representatives in law firms based out of USA and UK on the Zoom Case Management tool. INSZoom Case Management is an immigration case management tool which helps immigration attorneys/law firms automate workflows
• Test the new features in the Case Management Software and report findings to the development team

Product Training Customer Training UI Testing

Product Trainer

Sitel

Oct 2004 - Dec 2008 (4 years 2 months)

• Trained the call-centre agents on Lexmark printing solutions. This included inkjet printers, copiers, scanning, fax, networking fixes, Wi-Fi and software interfaces like OS, Firewalls, Antivirus and internet browsers
• Conduct on-job training, refresher training and assessments, quality monitoring and handle customer escalations

Product Training Customer Support