Open to opportunities

Jenita Dursun

@jenitadursun

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Administrative Assistant with 4+ years delivering customer service and precise office coordination.

Mauritius

Message

What I'm looking for

I’m seeking a remote Customer Service Representative or Call Center position with night shifts, where I can use my 4+ years of customer service, clear communication, accurate data entry, and document support to help customers and keep operations running.

I’m a dedicated, customer-focused Administrative Assistant with over 4 years of experience supporting clients and staff through strong administrative support, office coordination, and professional communication. I handle telephone and email inquiries, maintain accurate customer records and filing systems, and ensure daily operations run smoothly in fast-paced environments.

In my roles, I’ve managed appointments and company records, prepared reports and business correspondence, and performed high-accuracy data entry and document management. I also supported vehicle leasing documentation—coordinating with customers and internal teams to ensure information was complete and processed correctly—while staying reliable, organized, and attentive to detail.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Ebop

Assisted with office administration and customer support by responding to customer inquiries and directing requests appropriately. Completed data entry and general office duties.

Customer Service Administrative Support Email Communication Data Entry Document Management Problem Solving Time Management Attention To Detail

Administrative Assistant

ABC Motors Ltd

Provided administrative and customer service support, including answering phone calls, responding to customer inquiries, and managing emails, appointments, and company records. Prepared business correspondence and reports, maintained filing systems and customer records, and supported vehicle leasing document processing.

Customer Service Administrative Support Email Communication Data Entry Document Management Microsoft Word Microsoft Excel Google Workspace Customer Relationship Management (CRM)Record keeping Appointment Scheduling Filing Complaint Handling Problem Solving Time Management Team Collaboration Attention To Detail

Education

Degrees, certifications, and relevant coursework

Form 5

Form 5 Certificate, Form 5

Completed a Form 5 Certificate as part of secondary education.

Professional Development

Administrative Assistant Course, Administrative Support

Activities and societies: Office administration; document management; business communication; record keeping; Microsoft Office applications.

Developed skills in office administration, document management, business communication, record keeping, and Microsoft Office applications.

Professional Development

Customer Service Course, Customer Service

Activities and societies: Customer service best practices; complaint handling; conflict resolution; telephone etiquette; customer relationship management.

Learned customer service best practices, including effective communication, complaint handling, conflict resolution, telephone etiquette, and customer relationship management.