At British Telecom, I executed email outreach campaigns to re-engage dormant consumer and enterprise accounts. I also researched competitor offerings and maintained CRM records and account documentation.
At EMAAR, I managed operational inquiries and escalations for property owners, tenants and holiday home operators. I handled live chat and email across three concurrent customer interaction streams and worked with facilities, maintenance and vendor teams on complex complaints.
At iENERGIZER, I handled high-volume inbound customer queries across voice and digital channels in an international service environment. I achieved and surpassed CSAT and AHT KPIs, and supported improvements to standard operating workflows.
At CONCENTRIX, I provided email-based technical and operational support for a major US-based client, maintaining greater than 95% first-response SLA while resolving billing, account access and service issues. Earlier, as an AME Trainee – Line Operations at GO FIRST AIRLINES, I followed precision checklists and maintained technical documentation during aircraft turnaround operations.
