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Mohini Singh

@mohinisingh2

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Operations Team Leader at Uber, leading 25 associates on Apple POI quality and productivity.

India

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What I'm looking for

I'm open to opportunities as a Team Lead, Operations Lead, Quality Lead, or Operations Manager.

At Uber Technologies Inc., I lead and support a team of up to 25 associates on the Apple POI project. I track productivity, quality, and SLA/KPI targets, and prepare performance reports and audit records.

I also conduct quality audits, identify recurring errors, and follow up on corrective actions. I coach team members, support onboarding, and help address workflow blockers and process gaps.

Previously, I reviewed digital maps at Living Maps and handled route and fare diagnostics at Uber Technologies Inc. Earlier, I completed operational and spatial verification and annotation work, and supported the Pinnacle photo editing workflow as an SME and operator.

Experience

Work history, roles, and key accomplishments

Current

Team Leader – Operations (Operator 2)

Current

Uber Technologies Inc.

Jun 2024 - Present (2 years 4 months)

Leading a team of up to 25 associates on the Apple POI project, overseeing productivity, quality, and compliance. Conducts quality audits, provides coaching, and manages escalations to ensure operational accuracy.

Team Leadership Operations Management Quality Audits Root Cause Analysis SLA KPI Tracking Coaching Onboarding Escalation Management Reporting Google Workspace

Team Leader – Living Maps

Uber Technologies Inc.

Jun 2025 - Dec 2025 (6 months)

Reviewed and checked digital maps to ensure navigation accuracy for riders and drivers. Detected and corrected mapping errors to enhance route efficiency and improve estimated arrival times.

Map Data Verification Geospatial analysis Quality Assurance SOP Compliance Root Cause Analysis Process Improvement

Team Leader – Maps Diagnostics

Uber Technologies Inc.

Jun 2024 - Jun 2025 (1 year)

Handled tickets on Bliss to review and resolve route and fare issues. Used the Chronicle tool to check trip details, confirm fare accuracy, and fix route problems.

Ticketing Systems Diagnostics Route Optimization Pricing Accuracy Escalation Management Team Coordination

Operator 1

Uber Technologies Inc.

Jul 2021 - Jul 2024 (3 years)

Completed operational and spatial verification tasks, ensuring adherence to SOPs and quality standards. Supported Pinnacle photo editing workflow as Subject Matter Expert and operator.

Spatial Verification Quality Standards SOP Adherence Photo Editor Annotations Subject Matter Expert Data Quality

Customer Service Associate

Aegis Customer Support Services Pvt. Ltd.

Jan 2021 - Jul 2021 (6 months)

Handled an average of 65 inbound customer calls per day for the Myntra web retail portal. Resolved customer concerns while adhering to service standards, average handling time, and quality guidelines.

Customer Service Call Handling De escalation Quality Guidelines Average Handle Time Communication Skills

Customer Service Associate

White Lions Technology

May 2015 - May 2016 (1 year)

Handled technical-support inquiries as first point of contact, ensuring adherence to service and quality standards. Achieved operational service metrics while delivering customer-focused support.

Technical Support Customer Service CRM Ticketing Billing Order Management Communication Skills