Priya 23
@priya23
I resolve electric vehicle customer issues and improve service quality across customer support operations.
IndiaWhat I'm looking for
I've supported customer service operations at River Mobility, Ather Energy, and Maruti Suzuki, resolving vehicle-related complaints and coordinating timely service solutions.
In electric vehicle support, I handle issues involving performance, charging, software, service quality, and feature malfunctions. I track tickets, work with technical and workshop teams, follow up after resolution, and share complaint trends to improve service processes.
I also bring banking documentation and QA experience from Cedar Business Solutions, where I reviewed records for accuracy, compliance, and audit readiness. I’m seeking to apply my vehicle diagnostics, customer service, and process-improvement experience to strengthen customer satisfaction.
Experience
Work history, roles, and key accomplishments
CS Support
River Mobility
Feb 2025 - Present (1 year 8 months)
Received, logged, and tracked customer complaints, coordinated with technical teams, and ensured timely resolution and service quality.
CS Support
Ather Energy
Jan 2023 - Feb 2025 (2 years 1 month)
Handled and resolved customer complaints related to electric vehicles, coordinated with technical teams, and maintained accurate records.
Customer Support
Maruti Suzuki
Jul 2021 - Dec 2022 (1 year 5 months)
Addressed customer queries, managed service ticket lifecycle, and educated customers on electric vehicle features and maintenance.
Documentation and QA
RBL Bank
Nov 2020 - Jul 2021 (8 months)
Ensured accuracy and compliance of banking documents, reviewed documentation for regulatory standards, and supported process improvements.
Education
Degrees, certifications, and relevant coursework
New Prince Shri Bhavani Engineering College Of Technology
B.E, Electronic and Communication Engineering
Grade: 6.79 CGPA
Completed B.E in Electronic and Communication Engineering with 6.79 CGPA.
Jai Gopal Garodia Higher Secondary School
HSC, General
Grade: 71%
Completed HSC with 71%.
Jai Gopal Garodia Higher Secondary School
SSLC, General
Grade: 83%
Completed SSLC with 83%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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