Open to opportunities

neha suryavanshi

@nehasuryavanshi

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Business Analyst with 6+ years in AI evaluation, operations, and customer experience across aviation and ed-tech.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can run high-accuracy AI evaluation and data workflows, own documentation and quality checks, and collaborate across teams. I want a remote-friendly environment with clear goals, feedback, and continuous improvement.

I’m a Business Analyst focused on AI evaluation and structured data workflows, currently at Turing (2026–Present). I manage documentation, quality evaluation, and tracking deliverables across remote projects with strict deadlines.

Previously, I supported a fast-growing ed-tech startup as a Customer Experience Executive, handling scheduling, CRM records, student coordination, and operational reporting. I retained Rs. 45L in revenue through outreach and relationship management, converting 100/127 leads (78.7%), while coordinating with product, operations, and academics to improve processes.

Earlier in my career, I delivered high-volume customer operations as Cabin Crew / Customer Experience across Etihad Airways and IndiGo Airlines. I bring calm, disciplined execution—managing escalations, safety compliance, and cross-cultural communication—so teams can keep operations running efficiently with minimal supervision.

Experience

Work history, roles, and key accomplishments

Current

AI Evaluation & Business Analyst

Current

Turing

Jan 2026 - Present (6 months)

Managed documentation and structured data workflows for remote AI evaluation projects with strict deadlines. Updated RLHF/LLM annotations and incorporated bug-fixing feedback to improve evaluation quality.

LLM Evaluation Data Annotation Data Quality Assurance Document Management

Cabin Crew / Customer Experience

Etihad Airways

Jan 2024 - Jan 2025 (1 year)

Managed international passenger operations while ensuring strict safety compliance and service standards. Coordinated with ground operations and the flight deck on logistics, scheduling, and escalations.

Passenger Operations Safety Compliance Service standards Cross Cultural Communication Logistics Coordination Scheduling Support Escalation Management

Cabin Crew / Customer Experience

IndiGo Airlines

Jan 2022 - Jan 2024 (2 years)

Delivered high-volume domestic passenger operations with a focus on safety, punctuality, and service standards. Led service recovery and conflict resolution through clear communication and calm handling.

High Volume Passenger Service Service Recovery Conflict Resolution Escalation Handling Team Coordination De escalation

Customer Experience Executive

CATapult Classes

Jan 2018 - Jan 2022 (4 years)

Handled scheduling, CRM records, student coordination, and operational reporting for an ed-tech startup. Drove outreach and relationship management to retain Rs. 45L in revenue and convert 100/127 leads (78.7%).

Customer Experience Lead Management Schedule Management Operational Reporting Data Entry HubSpot