Open to opportunities

Deeksha Kapoor

@deekshakapoor

Message

Customer Support/ Complaints Handling/ Remote Ready/ UK/US Market Experience

India

Message

Passion about customer success, remote collaboration and delivering seamless support experiences

Experience

Work history, roles, and key accomplishments

Heritage Customer Operations

ReAssure

Oct 2023 - May 2025 (1 year 7 months)

Experienced in customer operations, complaints handling and process improvement. Led regulatory projects, resolved complex queries and optimized service delivery. Strong communicator with UK/US market experience, seeking impactful remote roles where I can add value through efficiency and customer focus

Communication Skills Problem Solving Project Management Customer Service Communication Time Management Complaint Handling

Education

Degrees, certifications, and relevant coursework

Birmingham City University

Master of Science, Project Management

Grade: 70

Completed MSc in Project Management with focus on process optimization, stakeholder management and efficient project execution. Gained skills in Agile and traditional methodologies, risk assessment and team coordination-applied in real-world operational improvement and customer satisfaction projects.